Pioneer Telephone Cooperative aspires to live up to its name by providing modern communications services (both fixed and mobile) to businesses and consumers in Western Oklahoma. They pride themselves on continually reinvesting in modern technology and infrastructure while still providing a very local service experience. It’s no surprise that their customers base is loyal and growing.

Communications Challenge

Pioneer is a long-standing Ribbon customer that recognized the market for business communications was transitioning to the cloud. Pioneer’s customers wanted sophisticated cloud-based phone systems instead of traditional PBXs. To meet that need, Pioneer had to decide whether they wanted to build out an entire infrastructure in their own network or deploy a white-labeled UCaaS solution.

Communications Solution

Pioneer decided to deploy Ribbon’s Kandy Business Solutions (KBS) as Pioneer Business Solutions so they could quickly get into the market for Unified Communications as a Service (UCaaS). Kandy eliminated the extended timeline associated with learning about new technology, planning an infrastructure upgrade and commissioning a new offer. Instead, Pioneer focused on delivering a new service into a competitive marketspace. Pioneer built UC service packages and SIP trunk packages that are easy to understand and easy to buy from their website and are pleased to report that the solution has surpassed initial sales expectations.

The Ribbon Difference

As a longtime business partner, Ribbon helped build Pioneer’s fixed network and understands Pioneer’s business objectives. Ribbon provided technical guidance as well as go to market support to help Pioneer get moving quickly. The two companies stayed engaged throughout deployment and launch. Pioneer executed aggressively on their plan and their customers responded in kind. Pioneer Business Solutions is helping Pioneer sign up new customers and keeping existing accounts from moving to the competition.