Ribbon Toll Free Services
These terms for the Ribbon Toll Free Services are expressly incorporated into the agreement pertaining to the voice services described herein entered into by Customer and one of the operating entities that is a subsidiary of Ribbon Communications Inc. (“Ribbon Communications”) including any relevant amendments or addendums (the “Agreement”). All capitalized terms used herein are as defined in the Agreement unless otherwise specified herein.
1. Service Description.
1.1 Ribbon Communications, through its service delivery affiliate for the applicable jurisdiction, will provide origination of voice traffic for toll free calls within the Territory with termination to the Customer (“Ribbon Toll Free Services”).
1.2 The Ribbon Toll Free Services do not include any functionality or features of 911 or Emergency Service. To obtain Emergency Service from Ribbon Communications, Customer must agree to the separate Service Specific Description for Emergency Services.
1.3 The Ribbon Toll Free Services are intended to be used for general purpose enterprise usage (which may include some limited conferencing or inbound enterprise contact center usage) but does not include any functionality or features to support call center use. Such usage falls outside the fair usage policy for Ribbon Toll Free Services and is subject to separate agreement on special pricing to be negotiated in good faith in respect of any use for call centers and contact centers.
1.4 Use of the Ribbon Toll Free Services to contact premium rate numbers (namely numbers for telephone calls during which certain services are provided and for which a premium or higher rate is charged, such as adult chat lines, directory enquiries, weather forecasts, competitions and voting to name but a few) is subject to an additional surcharge per minute for all calls to such numbers, such additional surcharge to be advised by Ribbon to the Customer.
2.1 Ribbon Communications will calculate all minute-of-use based Rates on the number of seconds from when an answer supervision signal is recorded to when a disconnect signal occurs, and will bill in sixty (60) second minimums with sixty (60) second increments.
2.2 Additional Surcharges.
2.2.1 If 10% or more of the Customer’s calls are not able to be completed, Ribbon Communications may impose a surcharge of USD$0.05 per call.
2.2.2 If 10% or more of the Customer’s calls are equal to or less than sixty (60) seconds, Ribbon Communications may impose a surcharge of USD$0.01 per call.
2.3 Ribbon Communications will provide the Rates for Ribbon Toll Free Services as outlined in the applicable exhibit to the Agreement with the Customer.
3. Fair Usage Policy for Ribbon Toll Free Services.
3.1 Ribbon Communications provides Ribbon Toll Free Services under the Agreement conditioned upon compliance at all times with the Fair Usage Policy set forth in this section, which is designed to prevent fraud and abuse of the Services.
3.2 The Ribbon Toll Free Services are intended to be used for general purpose enterprise usage (which may include conferencing or enterprise contact center usage). Ribbon Communications strictly prohibits any use of the Ribbon Toll Free Services inconsistent with the purpose, including without limitation that traffic patterns fail to conform to a natural distribution determined by Ribbon using its sole discretion across RBOC, ILEC, CLEC and wireless origination points (collectively “Prohibited Uses”).
3.3 Ribbon Communications will monitor usage patterns and notify Customer of any usage that appears to be Prohibited Use(s), and reserves the right to take any unusual activity as determined by Ribbon using its sole discretion into account in making its determination. If Customer does not correct the Prohibited Use by the end of the billing cycle following the notification by Ribbon Communications, or if Prohibited Uses appear in any subsequent billing cycles, Ribbon Communications reserves the right, in its sole discretion and without any additional notice, to adjust the amounts invoiced to Customer for any affected billing cycles to reflect the appropriate pricing for such Prohibited Uses or terminate the Agreement.
4. Cooperation with Third Parties.
4.1 Ribbon Communications is providing the Voice Services through third party service providers with whom Ribbon Communications has entered into a contractual relationship whereby it can offer the voice services the subject of this Service Specific Description to the Customer. Customer will be required to co-operate with such third parties (as notified by Ribbon Communications to the Customer) in the delivery of the Voice Services.