Cloud UC, APIs & Apps
Kandy is a cloud-based, real-time communications service that enables enterprises and ISV partners to rapidly create and deploy high-value communications services for enhanced customer engagements. Kandy services are built using Ribbon's market-proven communications technology and sold through authorized service providers and enterprise resellers.
Kandy services can be delivered as:
- Turnkey services, such as Kandy Business Solutions' UC services
- APIs and SDKs so developers can embed communications into business processes and communication enable web services or mobile apps
- Pre-packaged applications, called Kandy Wrapper
UCaaS - Kandy Business Solutions
Deploy modern cloud-based unified communications services that keep employees connected and customers engaged
- Cloud-based business communication services that can seamlessly replace traditional PBX's
- Elastic scalability -- pay only for what you use
- Best in class cloud contact center services, powered by Five9
- Anywhere access from mobile devices, PCs, and Macs
- Integrated collaboration tools that eliminate pricey 3rd party services
- Innovative Kandy Wrappers to communication enable websites and contact centers
CPaaS - APIs and SDKs for contextual communications
Use the Kandy Platform to rapidly embed communications into apps, websites, and business processes. Make it easy for employees to connect regardless of location. Make it simple for customers to engage to buy more services or access support. Kandy's REST APIs, SDKs, and development tools give developers the power to create richer experiences, even if they are not familiar with traditional communications tools.
- Use embedded communications to accelerate employee decision making
- Create unique experiences for your customers that your competitors can't copy
- Built from the richest suite of proven and hardened real-time communications capabilities
- Built on Ribbon's carrier-tested platforms
Kandy Wrappers - Pre-packaged applications that drive customer engagement
Making customers feel valued continues to be a challenge, especially as the ways to connect increases and ability to hire more staff often decreases. Kandy Wrappers provide a series of cost-effective applications that make it easy for customers to engage directly from a corporate website or popular social media platforms. Engaged customers are more willing to buy more services and are more likely to leave satisfied.
- Live Support Suite provides click to connect tools from any website or popular social media sites/apps
- Chat, voice, video or screen share -- WebRTC-based agents can engage from anywhere
- Ideal for more effective support or more personalized e-commerce
- Use as a cost-effective alternative to traditional contact centers
- Leverage low-cost artificial intelligence (AI) tools including chatbots and Voice AI to reduce the burden on live agents
- Add Wrappers to a Kandy UC deployment or customize with Kandy CPaaS tools.