EdgeView Service Control Center (SCC)
The EdgeView Service Control Center (SCC) is the centralized interface to manage your VoIP infrastructure. It's graphical, easy to use interface allows you to monitor, troubleshoot, and resolve issues with your Hosted UC and SIP Trunking network. EdgeView SCC assists in readily solving customer issues leading to lower costs and higher customer satisfaction.
EdgeView SCC works in tandem with EdgeMarc Intelligent Edge™ devices to provide a complete view of your network. EdgeMarc provides EdgeView SCC the data source for network edge performance monitoring, assistance with troubleshooting, and reporting. This environment provides greater insights into LAN-side issues and access endpoint diagnostics. Using Auto Provisioning, EdgeView SCC can speed installations and make them more accurate.
EdgeView Service Control Center Features
- Configuration Management: Element Management, Multi-tenant functions, Firmware Repository, Automated Security Updates
- Proactive Monitoring: Real-time Visibility, Event-Based Triggers, and Notifications
- Remote Troubleshooting: Issue Recognition and Remediation, Remote Diagnostic Tools
- Analytics: Service Quality, SLA, Configurable Data Retention
- Reporting: Analytics Data, KPIs, Automated Reports, Data Archive