WebRTC Gateway for Enterprise

Kandy Link, Ribbon's WebRTC Gateway (formerly known as SPiDR), provides a bridge between Voice over Internet Protocol (VoIP) networks and the latest web services. WebRTC enables enterprises to deliver sophisticated communication services to employees and customers via a simple web-browser. As an example, Kandy Link provides a compelling way to web-enable contact center access, eliminating the need for customers to dial a separate toll-free number and reducing the need to traverse menu trees. Kandy Link performs a number of federation services to transform SIP communications into WebRTC or vice versa, so organizations can retain their SIP-based call control (PBX, contact center, etc.) and offer tools that embed real-time communications into business applications, websites, processes, and workflows.

Scale and Resiliency

Kandy Link is built on a software base that serves carriers around the globe. That means it's designed for five 9s reliability, with redundancy and serviceability as part of the core architecture. This is in stark contrast to many of the open source projects in the market focused on niche deployments. Kandy Link is built to be a critical element in the call flow, ready to perform 24 X 7.

Web Enabling Contact Centers 

Kandy Link makes it easy for contact center managers to extend the value of their existing solutions by adding click-to-connect buttons on web pages and social media.  Customers don't have to leave a website to start a chat, escalate to a voice / video call and add screen share or other rich media services.  Managers can also leverage Kandy Link for client-less agent software, including Chromebook-based agents.  

WebRTC API

The Kandy Link gateway sits at the edge of the network and provides open, web-centric APIs that allow application developers to gain access to the enterprise's Unified Communications (UC) services – including voice, video, presence, shared address book, call history, instant messaging, and collaboration. Instead of having to write software to interface to every element, Kandy Link seamlessly and intelligently interworks both the signaling and media planes so developers only see a simple and secure set of web-centric APIs. Kandy Link takes the complexity out of accessing communication services.

Enabling WebRTC based clients

Kandy Link offers WebRTC soft-clients that simplify the deployment of unified communications and collaboration. Smart Office is Ribbon's next-generation UC client that delivers a stylish and intuitive UI that is dramatically less expensive to deploy and manage.  Kandy Link also facilitates the deployment of universal applications, drastically reducing both the CapEx and OpEx costs related to VoIP services annd business process interation. Designed using HTML5, CSS3, and Javascript, and leveraging Kandy Link's REST APIs, WebRTC clients provide a multimedia user experience that allows end users to easily access their services from any web-capable device using a web browser or deeply integrated with the operating system via Ribbon's patent-pending Omni Technology.

Enabling the Kandy Hybrid Cloud Solution

Kandy Link becomes a local extension of the Kandy CPaaS solution providing WebRTC gateway functionality and media broker capabilities and, in combination with the Kandy CPaaS, enables enterprises to deploy additional services in the network as micro-services (Mobile Push Notifications, for example).

Kandy Link goes beyond basic WebRTC gateway functionality delivering value-added capabilities that accelerate the deployment of new services keeping compliance with user data privacy/sovereignty and contribute to enhance the user experience and optimize the total cost of ownership.

For more information about the enhanced capabilities of Kandy Link, visit our Kandy Link page at the kandy.io website.

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