Web Enabling Contact Centers
Kandy Link makes it easy for contact center managers to extend the value of their existing solutions by adding click-to-connect buttons on web pages and social media. Customers don't have to leave a website to start a chat, escalate to a voice / video call and add screen share or other rich media services. Managers can also leverage Kandy Link for client-less agent software, including Chromebook-based agents.
The Kandy Link gateway sits at the edge of the network and provides open, web-centric APIs that allow application developers to gain access to the enterprise's Unified Communications (UC) services – including voice, video, presence, shared address book, call history, instant messaging, and collaboration. Instead of having to write software to interface to every element, Kandy Link seamlessly and intelligently interworks both the signaling and media planes so developers only see a simple and secure set of web-centric APIs. Kandy Link takes the complexity out of accessing communication services.
Enabling WebRTC based clients
Enabling the Kandy Hybrid Cloud Solution
Kandy Link becomes a local extension of the Kandy CPaaS solution providing WebRTC gateway functionality and media broker capabilities and, in combination with the Kandy CPaaS, enables enterprises to deploy additional services in the network as micro-services (Mobile Push Notifications, for example).
Kandy Link goes beyond basic WebRTC gateway functionality delivering value-added capabilities that accelerate the deployment of new services keeping compliance with user data privacy/sovereignty and contribute to enhance the user experience and optimize the total cost of ownership.
For more information about the enhanced capabilities of Kandy Link, visit our Kandy Link page at the kandy.io website.