Web Enabling Contact Centers
The Ribbon WebRTC Gateway makes it easy for contact center managers to extend the value of their existing solutions by adding click-to-connect buttons on web pages and social media. Customers don't have to leave a website to start a chat, escalate to a voice/video call and add screen share or other rich media services. Managers can also leverage the WebRTC gateway for client-less agent software, including Chromebook-based agents.
The WebRTC Gateway sits at the edge of the network and provides open, web-centric APIs that allow application developers to gain access to the enterprise's Unified Communications (UC) services – including voice, video, presence, shared address book, call history, instant messaging, and collaboration. Instead of having to write software to interface to every element, it seamlessly and intelligently interworks both the signaling and media planes so developers only see a simple and secure set of web-centric APIs. The Ribbon WebRTC gateway takes the complexity out of accessing communication services.
Enabling WebRTC-based Clients