UC, UCaaS & CPaaS

Giving users better access to secure unified communication and collaboration tools increase the velocity of decision making and increase access and responsiveness to customers. Ribbon makes that possible with its portfolio of real-time communications solutions. Enterprises can deploy in their own network, in a private cloud or acquire as a service from our Kandy Business Solutions service.

Replacing Legacy Phone Systems

Ribbon understands that replacing legacy phone systems can be a multi-phased effort. In some cases replacing legacy messaging platforms or enabling SIP trunks or adding a contact center may be a logical first step. Ribbon provides a bridge to support legacy phones and services as well as the latest SIP phones, Unified Communication Clients and WebRTC-based clients.

Enterprise users need ubiquitous access to text, voice, video, screen sharing, and multi-media collaboration. Many of the legacy phone systems deployed today just can’t keep pace with modern collaboration requirements. Unlike the competition, Ribbon is focused on UC solutions that leverage existing investments and are standards-based. We support SIP-based IP phones from market leaders, we won’t lock you into a new generation of proprietary phones. Whether you’re a government agency that needs a JITC compliant call server or is looking for a way to extend the value of a Skype for Business deployment, Ribbon can help. Ribbon's Smart Office UC clients are not only intuitive to use, their innovative architecture also makes them less expensive to deploy and manage.

SmartOffice - Cloud Collaboration

Use Ribbon's Kandy Cloud to Change How You Engage

Customers and employees expectations for engagement have already changed, the real question is whether your organization can keep up?  Everyone knows that phones on a desk are not enough but that doesn't mean that mobile phones are a replacement or meet the entire need.  Customers and employees expect communications delivered in context.  That's where Kandy comes in.  Kandy is Ribbon's cloud solution, sold thru service providers and Ribbon partners, that can replace or enhance a legacy PBX. It can even enhance an existing cloud UC service.

Start with the basics, use Kandy Business Solutions to deliver UC clients and collaboration services, like video conferencing and screen share along with the traditional PBX features.  Kandy Business has all the traditional PBX feature required to migrate off legacy hardware as well as market leading contact center services to assure every customer has a great first impression. Kandy Business advantages include:

  • Intuitive Smart Office unified communications clients and collaboration rooms
  • Best-in-class cloud contact center, powered by an industry leader, Five9
  • Kandy Wrappers - pre-packaged customer engagement tools
  • SIP Trunking as a service - Kandy can provide phone numbers around the globe 
  • Worldwide footprint that supports multi-national deployments

APIs, SDKs and More

Take communications to the next level by using Kandy's communication platform as a service, CPaaS.  Kandy CPaaS provides API, SDKs and Wrappers to embed communications into web pages, applications, and business processes. Kandy's tools include samples apps and code so web developers, that don't have communications expertise, can quickly add communication services to a mobile app or web page. 

If your organization is focused on delivering better sales, service or support than your competition, then it's time to use Kandy to make it far easier for customers to connect and engage. With Kandy, customers don't have to remember phone numbers or put down one device and pick up another to connect.  And since most of the communications are across the Internet or your private network, there's fewer toll-free charges or per-minute fees.  

Pre-packaged Applications

Don't have developers or a trusted ISV, no problem.  Kandy offers pre-packaged applications, Kandy Wrappers, that simplify customer engagement from any website.  It can be as simple as offering an on-screen replacement for convoluted auto attendant tress (press 1 for sales....press 9 to get hopelessly lost...)  or as sophisticated adding chatbots, artificial intelligence, and multimedia-based customer service. Kandy can even provide dial tone services.  

Learn more about Kandy solutions on our dedicated Kandy.io website