Kandy Platform Solutions for Enterprises

Enterprises strive to find innovative ways to gain a competitive edge in today’s global economy.  Ribbon's Kandy Platform as a Service (PaaS) helps businesses improve customer interactions and boost worker productivity by weaving real-time contextual communications directly into applications and business processes both on mobile and on the web.

The Platform for Embedded Communications

Kandy is a cloud based, real-time communications software development platform, built from Ribbon's tested communications, presence and security software. The solution framework includes Application Programming Interfaces (APIs), Software Development Kits (SDKs) and pre-built applications (Kandy Wrappers)—like video shopping and support assistance, click to call, visual IVR and more—to accelerate time to market.  The outcome-based pay-as-you-grow business model helps enterprises to accelerate the implementation of a multi channel communications environment, minimizing upfront investments, and focusing on productivity and outcomes instead of infrastructure.

The Kandy APIs and SDKs allow enterprises to integrate real-time communications into their own applications augmenting functionality and enhancing reach and productivity. For example, with Kandy it is easy to integrate calling capabilities into CRM or any other business process/application using the enterprise's phone lines, numbering and voice features and preserving the existing investment in communications infrastructure.

Kandy adapts to enterprises of all sizes. It can be consumed from Ribbon's public cloud infrastructure or deployed on a large enterprise private cloud infrastructure as a white label solution. Large enterprises can go to market from the public cloud and seamlessly switch users over to their own private cloud infrastructure once the implementation process is complete.

Advantages of Kandy Platform as a Service (PaaS):

  • Improve productivity and customer interactions with communications-enabled applications and business processes (like integrated video shopping, virtual truck roll customer service or client-less call centers)
  • Deliver real-time voice, video, messaging and collaboration capabilities both on the web and mobile
  • Provide more engaging user experiences with contextual communications (from within the business process or workflow)
  • Accelerate implementation with our Kandy Wrappers turnkey applications
  • Comprehensive solution includes RESTful API, plus libraries and SDKs for Javascript, iOS and Android
  • Carrier-class availability and scalability, with 7x24 network monitoring and support

 

Related Products

Cloud Services for Enterprises

The Kandy Cloud

Kandy Business Solutions for Enterprises

Unified Communications as a Service (UCaaS) - Cloud PBX and more

Kandy Wrappers for Enterprises

Pre-packaged communication applications for customer engagements

WebRTC Gateway for Enterprise

A carrier-grade bridge between VoIP and web services

Resources

Blog

Kandy: An Insider’s View

Blog

UCaaS and CPaaS: A Marriage Made for Enterprise Communications

Brochure

Kandy Overview: Communications Platform & Apps

Case Study

Atlas Communications Improves customer service for global enterprises

Case Study

Innova accelerates enterprise digital transformation with Kandy Live Support

Case Study

Kandy powers Masergy Visual Auto Attendant Offering for Businesses

Case Study

Toy Genius enhances e-commerce with real-time communications (Kandy Concierge)

Industry Analysis

BlogGeek.Me: Unraveling the challenges & opportunities of the WebRTC ecosystem

Solution Brief

Kandy Wrapper: Concierge

Solution Brief

Kandy Wrapper: Live Support

Solution Brief

Kandy Wrapper: Visual Attendant

Video

"Kandy Live!" - Keynote from Perspectives17

Webinar

Add Real-Time Communications to your apps in minutes with Kandy Wrappers

Webinar

Cloud Communication Solutions for K-12 Schools

Webinar

Getting Started with Kandy Mobile SDKs (Developer Webinar)

Webinar

UCaaS 2.0: Differentiate and Protect Margins with CPaaS

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Ribbon's team of professionals are ready to answer your questions, guide you to the right solution or help you with your network design.