Ribbon's WebRTC Gateway, Kandy Link, helps businesses improve customer interactions and boost worker productivity by embedding intuitive and contextual communications tools into web pages, applications, and information systems’ interfaces. Ribbon's gateway converts secure WebRTC communications into industry standard SIP signaling so that it's cost effective for enterprises to create new ways to connect with customers, without changing core infrastructure. Unlike open source competitors, Ribbon's WebRTC gateway is designed for the scale and resiliency organizations require for critical customer engagements. Leverage a Ribbon WebRTC gateway with complementary Ribbon elements or industry standard SIP elements.
WebRTC stands at the intersection of the Internet, BYOD, internal communications, external communications, and information systems. Kandy Link, Ribbon’s carrier-class WebRTC gateway, interworks the signaling and media planes of the web and telecom worlds and provides rich APIs for extending real-time communications and collaboration capabilities to web applications. While other WebRTC implementations have focused on SIP over WebSocket—which requires the developer to still deal with the complexities of the SIP protocol and state machine— Kandy Link uses REST (REpresentational State Transfer) APIs that don't require specialized skills. This allows web developers who aren’t deeply versed in real-time communications technology to create innovative, real-time communications applications––quickly and easily.
Ribbon WebRTC Gateway (Kandy Link) Advantages:
Create intuitive and contextual communications services for customer engagements
Use web context to improve decision-making, eliminate the need for contact center IVR systems, and to distribute calls to experts throughout the enterprise
Reduce labor-intensive client distribution, update and support hassles
Deliver a complete set of browser-based voice, video, messaging and collaboration capabilities to any device, on any network
Reduce costs and time to deploy UC clients with WebRTC based Omni Client Technology for Windows, macOS, iOS, and Android
Carrier-class platform delivers high availability and scalability