Medical Network Fights Back Against Robocalls

A world-class medical institution faced significant issues with nuisance calls and robocalls. These calls disrupted the workflow of healthcare professionals, diverted their attention from critical tasks, and could limit access to essential communications during emergencies. Robocalls also posed a threat to patients, disturbing them during their recovery and potentially leading to more serious security issues, such as phishing and ransomware attacks.

The medical institution turned to Ribbon for a solution. Ribbon implemented Ribbon Analytics along with RoboProtect software to mitigate the impact of nuisance calls. This solution helped:

• Protect staff from phishing calls and denial of service attacks.
• Reduce nuisance calls to patient rooms.
• Prevent bad actors from scamming employees into giving access to hospital systems or patient data.