Ribbon Support Portal

Access to Ribbon support portals and technical assistance centers is available to customers who have purchased maintenance and technical support services. If you have purchased services and do not have a user name and password you may register by clicking below.  Note, the support portal is for both former GENBAND and former Sonus products. 

Contact Support

For general support questions, login issues or RMA inquiries, chat with us.

Ribbon Support Partner Login

For the Ribbon Support Partner login, please visit our Partner Portal Page

For critical service events – please call following numbers to speak with a customer support engineer:

  • Former Sonus Global Support Assistance Center  +1-978-614-8589 or +1-888-391-3434 (English language Support)
  • Former GENBAND Global Support Assistance Center  +1-866-436-2263 or +1-512-682-5200 (outside continental US)
  • Japan Support Assistance Center +81-3-6414-8550  (Japanese Language Support)
  • Former Edgewater Networks Technical Assistance Center: +1-408-351-7255 or +1-844-405-3550,#2 (Americas Toll Free), +44-203-769-0576 (EMEA)
  • Annova Data Technical Support

Performance Technologies MPS products are now sold and maintained by Sunhillo Performance Technologies (SPT). Please click on the following website link for all product information and support.

Website link: www.sunhillo.com

  • SPT Technical Support Phone Line: 858-627-1715
  • SPT Technical Support email: sptsupport@sunhillo.com