Starting July 1, 2024, logging in to the Ribbon Support Portal will require Multi-Factor Authentication (MFA) using the Salesforce Authenticator application. Please refer to the MFA Guide for guidance.  If you encounter any issues, please contact Ribbon Portal Help for assistance.

Access to Ribbon support portals is available to customers who have purchased maintenance and technical support services. Note, the support portal below is for all Ribbon products.



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RMA Support

For general support questions, login issues or RMA (Return Merchandise Authorization) inquiries, chat with us.

RMA Chat

Ribbon Support Partner Login

For the Ribbon Support Partner login, please visit our Partner Portal Page.


Critical Service Events

For critical service events – please call to speak with a customer support engineer:

  • Global Support Assistance Center  +1-833-RIBBON1 – 1-833-742-2661
  • Japan Support Assistance Center +81-3-6455-2150  (Japanese Language Support)

Performance Technologies MPS products are now sold and maintained by Sunhillo Corporation. Please click on the following website link for all product information and support. www.sunhillo.com

    RibbonCare Services Portfolio

    Solutions Brief