Ribbon Support Portals

Cloud and Edge

Access to Ribbon support portals and technical assistance centers is available to customers who have purchased maintenance and technical support services. Note, the support portal below is for Ribbon Cloud and Edge products, for example, any of our SBCs, Call Controllers, Gateways, PSX, etc.

Forgot your password?

New User Registration for Cloud and Edge Products Only>>

IP Optical Networks Services Login
(Former ECI)

Below is a link to access the service portal login for Ribbon IP and Optical Network products only.  These products include Neptune, Apollo, and Muse.





Service Login

New User Registration for IP Optical Products Only>>



Contact Support

For general support questions, login issues or RMA (Return Merchandise Authorization) inquiries, chat with us.

Ribbon Support Partner Login

For the Ribbon Support Partner login, please visit our Partner Portal Page.

For critical service events – please call to speak with a customer support engineer:

  • Global Support Assistance Center  +1-833-RIBBON1 – 1-833-742-2661
  • Japan Support Assistance Center +81-3-6455-2150  (Japanese Language Support)
  • Kandy & Kandy Link Products Global Technical Support: +1.833.77-KANDY (52639), +1.713.77-KANDY (52639) / #1 or say “Support”

Performance Technologies MPS products are now sold and maintained by Sunhillo Performance Technologies (SPT). Please click on the following website link for all product information and support.

Website link: www.sunhillo.com

  • SPT Technical Support Phone Line: 858-627-1715
  • SPT Technical Support email: sptsupport@sunhillo.com


RibbonCare Services Portfolio

Solutions Brief