Professional Services

Ribbon offers comprehensive Professional Services to support our industry-leading IP communications solutions. As a recognized global leader in Network Transformation, Ribbon provides a wide range of services offerings to help communications service providers and enterprises transform their communications networks, accelerate their return on investment, optimize their operational capability, enhance their network's performance and health, and help them generate new revenue streams. We offer complete life cycle services from planning and design, to deployment and integration, test and verification, migration, and network operation. With a local presence in over 20 countries on 5 continents, Ribbon Global Services provides both a local presence, and global scale coverage to help drive our customers’ success.

Our Professional Services include:

  • Network Deployment Services
  • Network Modernization Services
  • Customization Services
  • Consulting Services
  • Staff Augmentation
  • Managed Services

RibbonCare Services Portfolio

Solutions Brief

Why Choose Ribbon's Global Services?

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Leaders in Transformation

3000+ Offices migrated

50M+ ports migrated

30+ donor switches migrated

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Unparalleled Experience

Real-time Unified Communications

Security, Cloud & Virtualization

Specialized Skills & Expertise

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Trusted Partner Approach

Deliver High Quality & On-time

Accelerate In-service & time-to-revenue

Remove Barriers & Enable Customers

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Global Reach & Scale

400+ Service Professionals

Located in 36 Countries

1000+ CSP & Enterprise Customers

Large Channel & Partner Network

Network Deployment Services

Ribbon offers a comprehensive suite of definition, deployment & integration services to streamline deployment of Ribbon’s products and solutions and to help customers integrate Ribbon solutions into our customer’s existing network infrastructure. Whether deploying a premise based Ribbon solution or deploying services from the cloud, Ribbon Professional Services can help our customers deploy new revenue generating network services, remove obstacles, and accelerate time to in-service and revenue generation.

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Standard Deployment & Integration

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Enterprise & Channel Packages

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Cloud Onboarding & Enablement

Network Modernization Services

Ribbon Professional Services helps service providers and enterprises evolve and transform their communications networks from legacy environments to secure IP and cloud-based architectures running on the latest technology and software releases. With unparalleled experience and a track record of success, Ribbon applies proven, repeatable processes, proprietary purpose-built tools, and rigorous project governance to minimize risk, prevent service interruptions and to deliver on-time and with the highest quality. Whether upgrading existing networks to new feature-rich software releases, replacing outdated platforms with new or virtualized technologies, or embarking on a complex Fixed Network Transformation or Mobile Network Evolution project, the world’s largest service providers and enterprise customers have entrusted Ribbon to bring their real time communication networks into the next generation.

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Network Transformation (C4 / C5 Migration)

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SBC Migration

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Technology Refresh (SW & Platform Upgrades)

Customization Services

Ribbon understands that not all customers are the same and that success in the market comes from how you differentiate your network services. Our customization services are designed to help customers drive increased adoption and stickiness from their offerings through branding, custom applications, and API integration and adaptation.

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API Adaptation

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Client Customization

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SMM / FMM Development

Staff Augmentation

Ribbon Staff Augmentation Services help our customers remove obstacles such as skills gaps, workload peaks, and staffing shortages in order to accelerate the introduction of new technologies and services or to free up existing customer resources to enable increased focus on key projects Ribbon can provide highly experienced resources across a wide variety of skillsets from day to day network operations, database & routing configuration, service activation and more.

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RENO (Long Term / Onsite)

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Database Translations Support

Managed Services

The cost of interruptions to mission-critical real-time communications and multimedia data can be significant. Ribbon’s Incident Management as a Service (IMaaS) offer provides proactive monitoring and expertise necessary to help ensure that your Ribbon 1000, 2000, 5000 and 7000 Series SBC’s are working as intended at a fraction of the cost of building and staffing your own solution so you can concentrate on running your business. Incidents occurring within an IMaaS-monitored environment are correctly identified and driven to resolution at a greater velocity given the familiarity and immediacy of Ribbon’s Managed Network Operations Center (MNOC) and Technical Assistance Center (TAC) teams. IMaaS can be coupled with subject matter expert support and maintenance support services to provide a holistic monitoring and management solution.

Request SME Services

If you would like to take advantage of these offerings, you can buy a 10, 20, or 30 Day subject matter expert subscription by contacting us.