How to Accelerate Cloud Services Deployments
With Ribbon’s Intelligent Edge Whitepaper
Hosted PBX Service Provider Increases Revenue and ROI Using Ribbon's Edge SBC
International VoIP Service Provider Sets Themselves Apart With Edge SBCs
EdgeView Service Control Center
The EdgeView Service Control Center (SCC) is a centralized interface to manage EdgeMarc appliances. Its graphical, easy-to-use interface enables centralized monitoring, troubleshooting, and resolution of issues with a service provider's hosted UC and SIP Trunking network. EdgeView SCC assists in rapidly identifying and solving customer issues before they require escalation or an expensive truck roll.
In addition, EdgeView provides zero-touch provisioning for Ribbon EdgeMarc devices. It’s no wonder that Tier 1 Service Providers have over 1/2 million EdgeMarc appliances deployed.
EdgeView SCC provides a complete view for network edge performance monitoring, troubleshooting, and reporting. EdgeView provides greater insights into LAN-side issues and access endpoint diagnostics.
EdgeView SCC visualization is done using dashboards and easy-to-read tools, making it possible to quickly examine trends and determine problem areas and network performance. Administrators can drill down into customer details and metrics for every call.
EdgeView SCC provides visibility to all voice and data traffic and provides alerts/alarms for remote troubleshooting and management. EdgeView SCC supports automated “triggers” that kick off enhanced troubleshooting, allowing a service provider to be notified of issues, providing them a toolset to determine the root cause.
In addition, the EdgeMarc devices retain a “ring buffer” of SIP signaling that can be accessed via EdgeView. This means offers administrators and services teams a repository of packet capture data to look at real-time issues.
Using Auto Provisioning, EdgeView SCC speeds installation and increases the accuracy of EdgeMarc device deployment. Auto provisioning delivers:
- Centralized configuration via redirection of the local EdgeMarc appliance to a central EdgeView
- Installation of a selected firmware level
- Auto download of a custom configuration file, specific to your service offering
Auto provisioning also integrates with market-leading provisioning servers to provide a single pane of glass for customer turn-up.
EdgeView Reporting and Notifications
EdgeView provides real-time data on call quality as well as tools for correcting issues with SIP interoperability. EdgeView also provides network-wide reports, alarms, and trends, making it a powerful tool to monitor an entire network.
- Multi-tenanted
- Back-up Services
- Alarming/Messaging
- Zero Touch Provisioning (ZTP)
- REST APIs
- Call Sampling and Aggregate Scoring
- Remote Packet Capture
- Analytics Resiliency
- Full VoIP eco-system config control and management
- Hosted Offering
EdgeMarc Portfolio
Ribbon understands that different use cases require different physical interfaces and capacities. Ribbon offers a broad portfolio of EdgeMarc appliances, including:
- IP to IP choices
- Power over Ethernet choices
- Analog lines & station gateways (FXO/FXS) choices
- T1/E1 gateway choices
- Wireless backup options
Regardless of the physical configuration, every EdgeMarc appliance integrates with the EdgeView Service Control Center, dramatically simplifying device (and application) provisioning and management. Every EdgeMarc enables service providers to monitor voice quality, discover SIP interoperability issues, and quickly remediate issues without having to send a technician on-site.
EdgeMarc appliances can be purchased with conventional per-appliance licenses or in concert with Ribbon's Cloud2Edge Hosted Edition licensing. Cloud2Edge Hosted Edition bundles together device/application licenses, RibbonCare support (software maintenance and advanced hardware replacement), and access to a hosted EdgeView for centralized management. The bundle includes a meaningful discount on EdgeMarc appliance hardware as compared to conventional licensing.
Know Your EdgeMarc Choices
Edgemarc Deployment Features and Offers
Zero-Touch Provisioning Demo for Edge SBCs
Zero-Touch Provisioning Demo for Edge SBCs
Microsoft Teams and Zoom Phone Certified
EdgeMarc and EdgeView elements are deployed in some of the largest service provider networks in the world as well as hundreds of thousands of enterprises. That means we’ve integrated and deployed with all the major cloud UC providers, IP-PBX, and contact center products.
The EdgeMarc and EdgeView family is Microsoft Certified for Teams Direct Routing
The EdgeMarc and EdgeView family is Certified for Zoom Phone
Cloud2Edge Hosted Edition
Many service providers need to deploy hundreds or thousands of edge devices to monitor their SIP trunks. That volume of devices can put a strain on CAPEX budgets, especially if there is a desire to rapidly replace end-of-life equipment, a common challenge as multiple vendors have exited this market or dramatically curtailed their product options.
Ribbon’s Cloud2Edge Hosted Edition is the perfect solution. Cloud2Edge Hosted Edition is a monthly subscription that bundles together all the EdgeMarc licensing, RibbonCare support (including software updates and advanced hardware replacement), and access to a Ribbon-hosted EdgeView (for centralized deployment and management). Ribbon even offers a discount on purchasing the EdgeMarc appliance! It’s an incredibly cost-effective solution to ensure SIP trunks are fully managed and customers are fully satisfied.
WAN Resilency
Ribbon EdgeMarc devices can automatically failover to an alternate WAN or LTE connection when the primary connection is lost or degraded. Administrators can choose which business critical applications, such as a contact center or cloud-based phone system, will fail over to the resilient link. This is particularly valuable if the redundant link has limited capacity or if the link's costs are tied to data usage.
Because Quality & Security Matter
An EdgeMarc appliance bridges the gap between an enterprise’s network and a carrier’s network. In this pivotal position, the EdgeMarc and EdgeView can enhance both the quality and security of a conversation. The EdgeMarc 2900 can add encryption (SRTP/ TLS) to a call, even if the device in the premises doesn’t support it – including legacy PBXs and contact centers.
The EdgeMarc also has a powerful ability to seamlessly switch live calls between WAN links if a failure is detected. Live calls will be instantly re-routed on to the secondary WAN link – they stay connected. For businesses like travel, hospitality or tele-sales, this capability can mean preservation of thousands in revenue, not to mention increased customer satisfaction.
