Cookie Policy

A cookie (also known as an HTTP cookie, web cookie, or browser cookie) is a small piece of data sent from a website and stored in a user's web browser while the user is browsing that website.  Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user's previous activity.  Cookies were designed to be a reliable mechanism for websites to remember useful information - such as items in a shopping cart or to record the user's browsing activity - including clicking particular buttons, logging in or recording which pages were visited by the user as far back as months or years ago.

To learn more about the origin of cookie technology and their value to the broader user web experience, website visitors are encouraged to visit Cookiepedia (All About Cookies).

To learn more about Ribbon’s approach to privacy and data protection, please consult our Privacy Policy.

Managing Cookie Preferences on Ribbon Web Properties

Ribbon Cookie Banner & Preference Centers

The following web domains (each a “Ribbon Web Property” and collective “Ribbon Web Properties”) are operated by Ribbon and subject to this policy:

  • ribboncommunications.com
  • kandy.io
  • ureach.com

In addition to this policy, Ribbon provides website visitors with additional transparency and choice regarding use of various types of cookies when visiting Ribbon Web Properties.  This transparency and choice is characterized by the presentation of an interactive cookie banner upon first visit to a Ribbon Web Property and via per-domain Cookie Preference Centers.  Website visitors are encouraged to visit Ribbon’s Cookie Preference Centers via the following links in order to review their cookie settings:

Ribbon Cookie Preference Center

 

Cookie Preference Center (kandy.io)

 

Cookie Preference Center (ureach.com)

Browser Cookie Controls

Alternatively, website visitors may opt to change cookie settings within their browser settings.  Internet browsers typically allow visitors to change cookie settings.  These are typically located within the “Preferences”, “Tools” or “Option” menus within browsers.  Browsers may use different mechanisms to disable cookies.  To understand these settings, website visitors may consult the following links or us the in-browser 'Help' option for more guidance.

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari and IOS

What Kind of Cookies We Use

We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. You may manage your Ribbon Web Property preferences for the cookie categories below as described in the above section.

Strictly Necessary Cookies

These cookies are necessary for the website to function properly and securely and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.  All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.  If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.  They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit.  If you do not allow these cookies you may not be able to use or see these sharing tools.

Types of Cookies

Per Cookiepedia (Types of Cookies), there are different types and uses of cookies including the following:

First Party Cookies

One of the key characteristics of a Cookie is this host domain (eg: ribboncommunications.com).  The host domain is the only domain that can retrieve and read the contents of a cookie once it has been set.  If the host domain in the browser address bar when it is set or retrieved then it is considered a first party cookie.

Third Party Cookies

If the host domain for a cookie is different from the one in the browser address bar when it was downloaded then it is a third party cookie.  Third party providers set cookies when a user is logged onto third party pages and visits another site.

Session Cookies

Session cookies (also known as in-memory cookies, transient cookies or non-persistent cookies) exist in temporary memory while the user navigates the website.  Web browsers typically delete session cookies when the user closes the browser.  Many websites use session cookies for essential and efficient site functions.

Persistent Cookies

Unlike session cookies, persistent cookies expire on a specific date or after a specific amount of time from which it was originally set.  The  Information within persistent cookies will be transmitted every time a user visits the website that set it, or every time a user views a resource belonging to that website from another website.  Persistent cookies are also used to track visitor behaviour as you move around a site.  This data is used to try and understand what people do and do not like about a site so it can be improved. This practice is known as Web Analytics.

Secure Cookies

Secure cookies are transmitted exclusively using HTTPS (Hypertext Transfer Protocol Secure).  This ensures that any data in the cookie will be encrypted as it passes between the website and the user’s browser.

HTTPOnly Cookies

An HTTPOnly cookie cannot be accessed by a client-site API such as JavaScript.  This restriction eliminates the risk of cookie theft through cross-site scripting (XSS) - however the cookie remains vulnerable to other attack vectors.