Support Services

Ribbon offers global, world-class, comprehensive support programs through a Comprensive Support Services portfolio. A portfolio of flexible, post-deployment maintenance services provides comprehensive software and technical support options to provide our customers with the critical support that encompass critical support dimensions our customers require.

Ribbon's Support Services currently consists of our two former company's brands: GENBANDCare and SonusCare.

Access to Ribbon support portals and technical assistance centers is available to customers and channel partners who have purchased maintenance and technical support services.

For Customer & Partner Support Login and Technical Assistance Center telephone numbers, Please click this Link

RMA Requests

Customers with maintenance support contracts wanting to request RMA repair or spare support should login into our customer support portal or contact our Global Technical Assistance Center. Please go to this link for further information.

Support Services Portfolio

Maintenance Quotes and Questions

Get pricing on maintenance and your questions about maintenance renewal answered.

Ribbon Support Portal

Customer support access and document center


In the Documentation Portal (for registered customers) you can find: Fundamentals (Product…

Ask Us Anything!

Ribbon's team of professionals are ready to answer your questions, guide you to the right solution or help you with your network design.