Product Life Cycle Policy

The following policy applies to Ribbon's SBCs (EdgeMarc, SBC Core, Q-Series, SWe, SWe-lite, 1K/2K/5K/7K), Gateways (G5, G6, G9, GSX, MRFP), Application Platforms (AS, CIM, IMM), Call Controllers (C3, C15, C20/CS2K, T7000), Management Platforms (GV Assurance, GV Billing, EdgeView SCC, Insight EMS, GV Manager, OneEMS, GVPP, Analytics, DSI), Policy & Routing Application (PSX), VNF Manager, Signaling Platforms (DSC 8000, DSC SWe, STP) and Mobility Solutions (Mobile Client, Virtual Mobile Core).

Ribbon Hardware Product Life Cycle Milestone

ribbon-hardware-product-life-cycle

Ribbon Software Product Life Cycle Milestones

ribbon-software-product-life-cycle

General Availability

General Availability, or "GA", means the time period for which designated Ribbon Products, Services, and Maintenance are available for purchase by customers for normal use in the ordinary course of business.

General Availability does not apply to third party products which Ribbon is reselling unless explicitly announced by Ribbon.

General Availability does not mean approval for use in all countries or jurisdictions, nor does it mean a broad authorization to export without a proper license.

GA status ends on the End of Product Sale Date.

End of Product Sale

End of Product Sale, or "EOPS" means the date that Ribbon designates a Product (both Hardware or Software) or Service as no longer being Generally Available for sale in the ordinary course of business.

After that date, the Product or Service transitions to its next Life Cycle Milestone. A Software Product moves to the Limited Support milestone. A Hardware Product moves to the On-going RMA (Return Merchandise Authorization) Support milestone.

Ribbon strives to keep a Product or Service in the EOPS milestone for 12 months. The last orders are accepted during the first 6 months of the milestone. These durations are indicative. Ribbon will communicate precise dates in an EOPS bulletin.

Services and Maintenance for a designated End of Product Sale item may still be available for ordering for a period of time. The levels of Services and Maintenance may differ from the ones offered during the General Availability period.

End of Product Sale Notification

Ribbon publishes an End of Product Sale (EOPS) notification to announce a Product or Service's upcoming transition away from the General Availability milestone

The EOPS bulletin are typically published 12 months ahead of the date at which a Product will no longer be Generally Available

The EOPS bulletin generally includes the following information:

  • End of Product Sale (EOPS) Notification Date
  • End of Product Availability
  • End of Product Delivery
  • Last Supported Software Release (optional)
  • End of RMA Support Date (optional)
  • End of R&D Support Date (optional)
  • End of Product Support Date (optional)
  • Affected EOPS product codes
  • Replacement product codes (if applicable)
  • Recommended migration options

End of Product Availability

Ribbon will take new orders throughout the End of Product Availability date. Typically, Ribbon will provide at least six (6) months between the End of Product Sale Notification and the designated End of Product Availability date to allow customer to place orders.

End of Product Delivery

Ribbon will typically ship Product in the 12 months following the End of Product Sale Notification.

Last Supported Software Release

Ribbon may decide to no longer qualify new Software Releases on End of Support Hardware Products. Ribbon will announce that a Software Release is the Last Supported Software Release on a specific platform; typically, this would happen two (2) years before End of Support for that Hardware Product.

On-going RMA Support

A Hardware Product enters the On-going RMA Support Milestone the day after the End of Product Delivery date. Ribbon strives to offer a minimum of 48 months of RMA Services once a Hardware Product is no longer available for sale. If known, an exact date may be communicated in the EOPS bulletin. Alternatively, Ribbon would publish a bulletin at a later date.

End of RMA Support

End of Support means that Services and Maintenance for a specific Product, Software Release or feature are no longer available for purchase. The effective date upon which a Product is first classified as being at End of Support shall also be referred to as End of Support.

Services and Support, such as Technical Assistance and Emergency Restoration, may be available for purchase for a specific Hardware Product in the End of RMA Support Milestone.

Limited Support

A Software Product enters the Limited Support Milestone the day after the End of Product Delivery date. Typically, a Software Product would stay in the Limited Support Milestone for 12 months. The duration may vary.

While a Software Product is in the Limited Support Milestone, the Services and Support offered may be different from GA Software Products. For instance, corrective content provided by the R&D Product Team may be limited to critical fixes. The exact Services and Support offering for a specific Software Product would be described in the EOPS bulletin.

End of R&D Support

End of R&D Support means that the Services and Maintenance provided by the R&D Product team for a specific Software Product are no longer available for purchase. Such Services are typically, but not restricted to, Root Cause Analysis by the Product Development team, corrective content, security updates, security scan results.

The effective date upon which a Software Product is first classified as being End of R&D Support may be communicated in the End of Product Sale Notification. Alternatively, Ribbon will publish a bulletin at a later date.

Ribbon Technical Support and Emergency Services may remain available for purchase for Software Products in the End of R&D Support life cycle. At Ribbon’s discretion, customers may be given the option to purchase Software Assurance to augment their RibbonCare contract with R&D Product support for a specific Software Product.

End of Support

End of Support means that Services and Maintenance for a specific Product, Software Release or feature are no longer available for purchase. The effective date upon which a Product is first classified as being at End of Support shall also be referred to as End of Support.