Customer Testimonials

Hear what our Customers Say about Ribbon


Ribbon Communications serves fixed and mobile service providers in some 80 countries across the Americas, Europe, the Middle East and Africa, and throughout the Asia Pacific region.

Enhancing Connectivity and Competitiveness through Innovative Telecom Infrastructure

The Ribbon Communications’ Application Server Solution has been instrumental in powering a groundbreaking public-private partnership in a Latin American municipality. This innovative telecom infrastructure project connects local businesses to service providers by providing a common, SIP-…

Arvig Chooses Ribbon Edge Session Border Controllers

Arvig, a leading telecommunications and broadband provider, has transformed its services using Ribbon Communications’ EdgeMarc and EdgeView solutions. Originally a small Minnesota telephone company, Arvig has grown into one of the largest independent providers in the U.S. With EdgeMarc’s…

Bandwidth Deploys Ribbon SBC SWe on AWS

When the COVID-19 pandemic caused a dramatic increase in network traffic due to the shift to remote work, Bandwidth needed a solution that could rapidly scale to meet the new demands. They turned to Ribbon Communications and deployed the Ribbon SBC Software Edition (SBC SWe) on Amazon Web…

Beacon Telecom Chooses Ribbon's EdgeMarc Intelligent Edge

Beacon Telecom, a leading provider of Unified Communications Solutions in New England, faced the challenge of adapting to the rapid shift from premises-based PBXs to cloud-based solutions. To maintain their high standard of customer care, Beacon Telecom chose Ribbon's EdgeMarc Intelligent…

Bell Aliant

Bell Aliant is one of North America’s largest regional telecommunications providers and the first company in Canada to cover an entire city with FTTH technology with its FibreOP services. Through its operating entities it serves customers in six Canadian provinces with innovative…

Bell Canada - Edge SBC

Bell Canada is Canada’s largest communications company, offering residential and business services via fixed and mobile devices. The company serves over 13 million phone lines. Bell designs, builds and operates the critical infrastructures that power many of the largest networked…

Bell Canada - Network Transformation

Bell is Canada’s largest communication service provider for wireless and wireline voice services in 7 provinces across the country, providing Mobile phone, TV, high speed and wireless Internet, and residential Home phone services. Market Focus: Bell’s strategy is to lead the Canadian…

BMC - Global SBC Deployment

BMC, a global leader in IT solutions for the digital enterprise, serves 92 of the Forbes Global 100. They've been recognized in Gartner's Magic Quadrant for IT Service Management for the last 5 years. Their solutions offer speed, agility, and efficiency to tackle business challenges in…

CCR Testimonial for Ribbon Connect

Dell Ingles, Director of Voice Services at Center for Computer Resources (CCR), shares insights into how the company, a managed service provider with 35 years of experience, has leveraged Ribbon Connect to enhance its Microsoft Teams offerings. CCR, a long-time Microsoft partner, provides…

Citizens Telephone Coop Testimonial - C15 Softswitch

Neil Bolt, Central Office Supervisor at Citizens Telephone Cooperative, shares his experience transitioning their telecommunications infrastructure to a more digital and VoIP-focused system. Neil explains how the move from a legacy Siemens EWSD switch to a modern setup with advanced…

City of Kentwood Prepares for Future Growth and Services with Next-Generation Communications System

The City of Kentwood, Michigan, faced the challenge of providing enhanced service capabilities on a small-city budget as more citizens moved into urban areas. To address this, Kentwood partnered with The Via Group and Ribbon Communications to deploy a next-generation communications system…

Columbus Telephone Selects Ribbon Communications’ Call Session Controller for Ongoing Network Transformation

Columbus Telephone, a local provider of telephone service, high-speed internet, and HD cable TV services, faced the challenge of replacing their end-of-life CopperCom softswitch. To address this, they selected Ribbon Communications' C15 Call Session Controller for their ongoing network…

Conneaut Telephone Selects Ribbon’s C15 Call Controller

Conneaut Telephone, a historic telecommunications provider in Ohio, faced the challenge of transitioning from traditional TDM copper services to a modern IP-centric product line. To address this, they selected Ribbon's C15 Call Session Controller, which provided the perfect blend of…

Controlled Networks Testimonial for Stir/Shaken and Ribbon Analytics

Control Networks, a telecom company based in northern New Jersey and specializing in call center applications, has significantly enhanced its operations with Ribbon Communications' Call Trust solution. Ensuring accurate call delivery is a critical aspect of their business, and Ribbon’s…

Datora Telecom Modernizes Network Infrastructure with Ribbon's SBC SWe

Datora Telecom, a pioneer in VoIP technology in Latin America, faced the challenge of modernizing their network to handle increasing traffic demands. To address this, they deployed Ribbon's SBC Software Edition (SBC SWe), a cloud-native solution that provided the high performance and…

DeiC Testimonial - Ribbon IP Optical Solutions

Discover how the Danish e-Infrastructure Consortium (DeIC) is empowering research and higher education in Denmark through state-of-the-art E infrastructure. This video delves into DeIC's network renewal efforts, designed to support 100G+ connections with Ribbon's (formerly ECI) cost-…

Department of Defense Chooses Ribbon's Application Server

The United States Department of Defense (DoD) undertook a monumental project to upgrade its communications infrastructure, leveraging Ribbon's industry-leading Joint-Interoperability Test Command (JITC)-certified Application Server. This deployment, part of the DoD's "Everything over IP"…

DFT Communications Testimonal - Ribbon C15, Call History Server and SBC

Rob Sharino Jr., Vice President of Network Operations, discusses the 126-year legacy of their independent telecom company, which has evolved with cutting-edge solutions including broadband, wireless, fiber to the premises, DSL, and hosted voice over IP. The company, still family-owned,…

Dobson Telephone Leverages Investment in Fiber Expands Business to Include Hosted PBX Services

Dobson Telephone, a privately owned company serving various exchanges in Oklahoma, faced the challenge of leveraging their extensive fiber network to offer new services. By deploying Ribbon's C15 Call Controller and Application Server, Dobson was able to roll out hosted PBX services…

Empire Access - C15 Call Controller Testimonial

Empire Access is transitioning from the legacy Nortel DMS 10 systems to the Ribbon C15 Call Controller as part of a modernization effort to enhance their IP infrastructure. The same experienced engineers and technical support staff who worked with the DMS 10 systems are now providing…

GRNET Apollo Optical Solutions Testimonial - Ribbon

GRNET is dedicated to providing advanced digital services to universities, research organizations, technical institutes, and educational institutions across the country. Their primary focus is on delivering high-performance connectivity and computing services. GRNET's robust…

Grupo Euskaltel offers Microsoft Teams Direct Routing Service

Grupo Euskaltel, a leading Spanish telecommunications company, faced the challenge of integrating their traditional telephone network with modern cloud-based collaboration tools. To address this, they deployed Ribbon's SBC SWe Lite, hosted in their private cloud, to connect Microsoft…

Grupo Sigma Deploys Microsoft Teams with Ribbon's Direct Routing Solution

José Carlos Herrera, Telecom Manager at Grupo Sigma, discusses his role overseeing operations and standardized services across Mexico and Latin America. Rupa Sigma, a Mexican company with 40,000 employees and a presence in 18 countries, recognized the need to simplify its telecom systems…

H&B Communications Testimonial for Ribbon Neptune IP Routers

Brandon Cook, President and GM of H&B Communications, outlines the company’s transition to next-generation broadband technologies. Serving eight small communities in central Kansas, H&B upgraded its legacy 10-gigabit network to Ribbon’s Neptune 100G Packet and LightSoft solutions…

iBasis

iBasis (www.ibasis.com) is one of the largest carriers of international voice traffic in the world and a global leader in VoIP. In December 2009, iBasis became a wholly-owned subsidiary of Royal KPN N.V., the national carrier of the Netherlands and a leading provider of communications…

Independent Carriers (Hancock Telephone & MGW Communications) Testimonial

Rob Reider, Vice President of Hancock Telephone, and Craig Smith, President of MGW Communications, share insights into their family-owned telecom company, which has been serving customers since 1898. Operating along the New York-Pennsylvania border and in western Virginia, the company…

JT Group Chooses Ribbon for 5G-Ready Optical Network Upgrade

The JT Group, the largest operator in the Channel Islands, sought to upgrade its optical transport network to provide high-capacity private circuit, fixed, and mobile services to its business customers and private consumers. This upgrade was essential to support their 5G rollout plans,…

Leon Medical Deploys Apollo Optical Transport Platform for Data Center Interconnection

Leon Medical Centers, a family-owned business based in Doral, Florida, operates eight outpatient facilities serving over 40,000 patients annually. To support their operations, Leon Medical Centers relies on a dual data center structure that ensures nearly 100% uptime and resilience…

LitNET Testimonial - Ribbon Optical Solution

LitNET, the research and education network of Lithuania, shares their vision for transforming their infrastructure and services to support the country’s educational and research community. The organization is working to create a comprehensive ecosystem that offers more than just…

Marcatel

Marcatel is a Mexican Telecommunications Provider that covers 150 cities in Mexico. Marcatel has a 5,000 Km. network of high capacity fiber in Mexico and a global network that interconnects Argentina, Brasil, Canada, Colombia, Chile, China, Spain, the United States of America, Mexico,…

Modern Optical Backbone and Network Operations Center (NOC) for DB Systel

Deutsche Bahn, Germany's national railway system, faced the challenge of modernizing their optical backbone network to support the rising telecommunications traffic from the digitalization of their services and operations. Partnering with Ribbon Communications, Deutsche Bahn implemented a…

NICE inContact - SBC Deployment

NICE inContact, a separate division of NICE, is the cloud contact center software leader, with the world’s No. 1 cloud customer experience platform. NICE inContact CXone™ is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization,…

Novant Health - Voice Network Transformation

Novant Health is a not-for-profit integrated system of 15 medical centers and more than 1,600 physicians in over 640 locations, as well as numerous outpatient surgery centers, medical plazas, rehabilitation programs, diagnostic imaging centers and community health outreach programs.…

Novum Networks

Standing Out in the Cloud How Higher Network Uptime Keeps Novum on Top Down Under The Opportunity Novum Networks is a strong believer in the idea that being bigger doesn’t always translate into being better. The Queensland-based telecommunications service provider is not the biggest…

NuWave Communications - Ribbon SBCs

NuWave Communications is a global communications service provider with a best-in-class technology platform that spans the globe. NuWave’s streamlined business processes and solid ethical standards that ensure every customer receives exactly the services that NuWave promised and the…

PAETEC Now Part of Windstream

PAETEC, purchased by windstream in 2011, delivers personalized communications solutions and unmatched service to business-class customers in the U.S. They are the premier alternative to the ILECs, based on a nationwide footprint, breadth of products, and quality of service. PAETEC’s…

PureIP Has Used the Ribbon Edgemarc Solution for 15 Years

Pure IP, an international SIP trunking provider, specializes in enterprise voice services that are robust, secure, agile, and tailored to customer needs. With Ribbon’s EdgeMarc solution, Pure IP manages end-to-end voice solutions efficiently, reducing time and costly infrastructure…

R&R Managed Telecom Services

R&R Managed Telecom Services (“R&R”) enables carriers to expand their network reach and grow traffic—all without adding infrastructure, OSS/BSS applications, or internal resources. R&R’s Cloud SBC product fully leverages economy of scale and reduces CapEx in a carrier’s…

Ribbon C15 and SBC Testimonials - Solarus & EASTEX

In this video, Scot Neyman, Network Manager at Solaris Private Telco, and Philip from some of these tax telephone cooperative, share insights into their experiences in the telecommunications industry. They discuss the challenges of managing rural networks, including offering competitive…

Ribbon Helped Three Rivers Communications Overcome Bandwidth Exhaustion

Three River Telco, a Nebraska-based provider of internet connectivity and cable services, faced significant challenges in delivering high-capacity broadband to rural communities, farms, businesses, and wireless service providers in North Central Nebraska. As the sole connectivity provider…

RSCOM Chooses Ribbon EdgeMarc SBC

RSCom, an international VoIP provider, has revolutionized its services with Ribbon Communications' EdgeMarc solution. This SIP-based device offers seamless setup, enabling customers to enjoy superior call quality and reliability. RSCom's adoption of EdgeMarc has eliminated common…

Rural Telcos

Skyline Membership Corporation, Surry Telephone Membership Corporation and Buggs Island Telephone (BIT) are not only leading cooperatives (coops) that have deployed the Ribbon C15 Compact Softswitch, but all are excellent examples of how world-class communications is delivered to small…

Simmons+Simmons Chooses Ribbon SBC

Simmons & Simmons, a global law firm, implemented Ribbon Communications' SBC 2000 to enhance communication for its lawyers across Europe, the Middle East, and Asia. The solution integrates seamlessly with Microsoft Teams Enterprise Voice, enabling lawyers to use mobile devices and…

SkyLine Leverages Ribbon’s IP & Optical Solutions for Transport Expansion

Skyline, a rural North Carolina cooperative, delivers urban-quality broadband through a cutting-edge, future-proof network designed to meet evolving demands. Partnering with Ribbon Communications for 100 Gig connectivity, they emphasize Ribbon’s flexibility and dependable support while…

Stone Brewing Pivoted to Teams & Ribbon SBCs to Work from Home

Stone Brewing, the ninth-largest craft brewery in the United States, successfully transitioned to Microsoft Teams for direct calling with the help of Ribbon Communications' Session Border Controller (SBC) on Azure. This strategic move empowered seamless and efficient communication across…

SurfNET Testimonial for Ribbon Optical Solution

Surfnet highlights their collaboration with Ribbon to upgrade their network through a "brownfield migration" project. Ribbon’s technology plays a crucial role in modernizing Surfnet's infrastructure, addressing legacy issues, and enhancing Wi-Fi performance. By integrating more fiber…

SwitchConnect Testimonial for Ribbon Connect - Rohan Milne, CEO

In this video, Rowan Milne, CEO of SwitchConnect, explains how their company helps Microsoft partners integrate Teams Calling into their product offerings. As a channel-based carrier in Australia, SwitchConnect supports Microsoft partners specializing in SharePoint, security, and managed…

T-Mobile Czech offers Advanced SIP Trunking Capabilities

T-Mobile Czech, the leading mobile operator in the Czech Republic, sought a solution to provide high-quality SIP trunking services to enterprises of all sizes. They turned to Ribbon Communications' Session Border Controller (SBC) to meet this need. Ribbon's SBC software was interconnected…

Telnet Worldwide

TelNet Worldwide, Inc. (www.telnetww.com) is a full-service provider of quality voice and data communications services essential to business. TelNet distinguishes itself by offering unparalleled service and outstanding customer support.  TelNet offers a wide range of voice, data, Internet…

TelstraClear Modernizes New Zealand’s Networks with Ribbon Communications’ Unified Communications & IP Interconnect Solutions

TelstraClear, one of New Zealand's largest telecommunications companies and a subsidiary of Telstra Corporation, embarked on a mission to modernize its network to optimize costs and enhance its multimedia product offerings. They partnered with Ribbon Communications to deploy the C20™…

Telus Communications: Ribbon’s Virtual, Cloud-Native SBCs

As Canada’s second largest communications provider, Telus is focused on delivering world class services to its fixed and mobile customers, both consumers and businesses. It’s no surprise that they’ve won awards for the best mobile network quality and performance in Canada by JD Powers and…

TetraVX Testimonial for Ribbon SBC

Join Samir Patel, Director of Unified Communications at Tetra VX, as he shares how Tetra VX empowers organizations ranging from 100 to 20,000+ users across the globe. With a strong presence in Chicago, North America, EMEA, and APAC, Tetra VX has relied on Ribbon's SBC solutions for nearly…

Transforming Trieste’s LightNet Research and Education Network (REN)

The University of Trieste, leading the LightNet cooperation agreement, needed to replace and expand their existing Research and Education Network (REN) to support the increasing demands of high-performance computing-based research. Ribbon Communications provided a comprehensive multilayer…

Tri-Co Connections Builds Middle-Mile Network for Rural Broadband

Tri-County Rural Electric Co-op, serving nearly 19,500 members across seven counties in Pennsylvania, recognized the growing demand for broadband internet access among its members. To address this need, Tri-Co expanded its mission and established Tri-Co Connections, a subsidiary dedicated…

UniVoIP Builds Best-of-Breed Network in the Cloud with Ribbon SBCs

UniVoIP, a leading provider of cloud communications for small and medium businesses, has successfully built a best-of-breed network in the cloud using Ribbon's Session Border Controllers (SBCs). By deploying redundant pairs of Ribbon SBCs in their data centers, UniVoIP ensures 99.999%…

Vivo Chooses Ribbon's SBC Software Edition (SWe)

Vivo, Brazil's leading telecommunications company, faced the challenge of scaling their VoIP services to meet increasing demand while ensuring security and interoperability. To address this, Vivo deployed 60 high-availability pairs of Ribbon's SBC Software Edition (SBC SWe) with GPU-based…

Vodafone Fiji leads with new IP services

Vodafone Fiji, a market leader with over 750,000 active connections and 96% population coverage, embarked on a transformative journey to maintain its competitive edge by transitioning from TDM to an all-IP network. Partnering with Ribbon Communications, Vodafone Fiji deployed Session…

VTR Chile

VTR is Chile’s largest multi-channel television provider, and a leading provider of broadband internet and residential voice services. VTR provides video, broadband internet, and traditional circuit-switched & digital (VoIP) telephony services with over 700,000 Voice over Cable…

Zillow Group Chooses Ribbon's EdgeMarc 7301 SBC

Zillow Group, a leading real estate and home-related brands portfolio, faced the challenge of expanding their communications infrastructure to support their growing success. Partnering with Threshold Communications, Zillow deployed Ribbon's EdgeMarc 7301 Enterprise Session Border…