Analytics and Threat Prevention

Business communications are always evolving.  Many enterprises have moved on from simple TDM voice solutions to Voice over IP (VoIP) solutions. With corporate M&A and an increasing global business model, unified communication (UC) users and Contact Center (CC) agents are now communicating with their colleagues or customers anywhere in the world. Meetings and collaboration happen over cloud-hosted, browser-based applications like Microsoft Teams or Zoom or other similar collaboration solutions.

The pace of change in how we communicate moves at an ever-increasing rate. To keep up you need a robust security solution that is designed to address SIP-based threats and the attack vectors used by bad actors.  Many enterprises have adopted a layered security posture to address network and data application vulnerability, however, UC and CC components of their networks are a potential vulnerability carrying both voice and video traffic. Your layered security solutions can see a lot of data moving through these systems and you might assume that is totally normal, but without visibility to each and every SIP session, this also creates a potential opportunity to use UC and CC systems as an attack vector. The threat is not just having an intruder getting into your networks to illegally use your resources, but more importantly, there is the possibility they will undertake more malicious activities. It is a big deal!

To complete your layered security approach, you need Ribbon Analytics and its suite of security applications that can identify potential attacks and determine the level of threat associated with illegal robocalls, fraud attempts, and Telephony Denial of Service attacks. Leveraging a big data analytics platform, running behavioral analytics to observe and detect potentially malicious activity, you will turn data into actionable information that is consumed in real-time for reputation scoring and to make per session policy decisions.  Mitigation and/or prevention decisions are enforced using Ribbon's session border controllers (SBCs) or with multiple vendors' equipment to stop bad actors and their malicious attacks before they affect your business.  

Complementing our security application suite, Ribbon also provides a network operations application suite to perform retrospective root cause analysis. The platform uses historical data and key performance indicators (KPI) data to identify longer-term network trends and anomalies, exposing issues that may occur over extended periods of time. The platform can see what’s happening on the client-side and the telecom side, providing a unique end-to-end view of an entire network, making it easier to discover, troubleshoot, and resolve.

Visibility, Assurance and Analytics for Microsoft Teams

MS teams Visibiliity

Proactively manage your customer's experience