Contact Customer Support

Visit the Ribbon Support Portal to log tickets, call customer support or create an RMA.

  • North America
  • Caribbean & Latin America
  • Europe, Middle East and Africa
  • Asia Pacific

North America

California, USA

5225 Hellyer Ave.
Suite 100
San Jose, CA 95138
United States
Phone: 1-877-412-8867
Support: 1-833-742-2661

Florida, USA

Packet Optical Business Unit
5100 NW 33rd Ave. Suite 150
Fort Lauderdale, FL
United States
Phone: 1 954 772 3070

Illinois, USA

1821 Walden Office Square
Suite 200
Schaumburg, IL 60173
United States
Phone: 1-877-412-8867
Support: 1-833-742-2661

Maryland, USA

6 Montgomery Village Ave.
Gaithersburg, MD 20879
United States
Phone: 1-877-412-8867
Support: 1-833-742-2661

Massachusetts, USA (HQ)

4 Technology Park Dr.
Westford, MA 01886
United States
Phone: 1-877-412-8867
Support: 1-833-742-2661

Montreal, Canada

4050, Molson St.
Suite 300
Montreal, QC H1Y 3N1
Canada
Phone: 1-877-412-8867 or local 1-514-612-2180
Fax: 1-514-612-2179
Support: 1-833-742-2661

New Jersey, USA

3 Paragon Way
Suite 100
Freehold, NJ 07728
United States
Phone: 1-877-412-8867
Support: 1-833-742-2661

New York City, USA

250 Park Ave.
7th Floor, Suite 7052
New York, NY 10177
United States
Phone: 1-877-412-8867 or local 1-646-741-1974
Support: 1-833-742-2661

North Carolina, USA (Research Triangle Park)

5927 South Miami Blvd.
Suite 150
Morrisville, NC 27560
United States
Phone: 1-877-412-8867 or local 919-457-9660
Support: 1-833-742-2661

Ottawa, Canada

500 Palladium Drive
Suite 2100
Ottawa, ON K2V 1C2
Canada
Phone: 1-877-412-8867 or local 1-613-699-9611
Support: 1-833-742-2661

Texas, USA

3605 E. Plano Pkwy.
Plano, TX 75074
United States
Phone: 1-877-412-8867
Fax: 1-972-265-3600
Support: 1-833-742-2661

Caribbean & Latin America

Brazil

Av Dr Chucri Zaidan, 296 – Torre Z - 23o Andar – Sala 2322
São Paulo – SP
CEP: 04583-110
Phone: +55 11 50953421
Fax: 80066336644

Colombia

Packet Optical Business Unit
Calle 113 No 7-21
Torre A, Bogota, Columbia
Phone: +57 16585887 or +57 13001241

Costa Rica

Packet Optical Business Unit
Oficentro La Virgen II, Edificio #3,
Pavas, San Jose, Costa Rica
Phone: +506 2520 1496/7/8

Mexico

Packet Optical Business Unit
Av Patriotismo #201
Piso 4, Col. San Pedro de los Pinos
03800 México, CDMX
Phone: +52 55 85268221
Support: 18005143867

Mexico (Mexico City)

Eje 5 Norte No 990
Tecnoparque Edif F PB Col. Santa Barbara
Mexico City, Mexico CP02230
Phone: +52 55 85268221
Support: 18005143867

Europe, Middle East and Africa

Czech Republic

Katerinská 466/40 -2nd floor
120 00 Prague
Phone: +420-222-119-604
Support: 0080009001931

France (Meudon La Foret)

Packet Optical Business Unit
13-15 Rue Jeanne Braconnier
92360 Meudon La Foret, France
Phone: +33 184196030

France (Paris)

Centre d’Affaires Mermoz
293-295, Boulevard Saint-Denis
Courbevoie, 92400
Phone: +33 184020456
Support: 0080009001931

Germany (Frankfurt)

Ginqo 11th Floor - Hahnstr. 31-35
60528 Frankfurt
Phone: +49 69 907 32269
Fax: +49 69 332 96126
Support: 0080009001931

Germany (Oberursel)

Packet Optical Business Unit
Bueropark Oberursel, In der Au 27
Oberursel, Germany
Phone: +49 6171 62090
Support: 0080009001931

Germany (Teltow)

Packet Optical Business Unit
Rheinstrasse 17B,
Teltow, Germany
Phone: +49 3328 35820

Ireland

Multis Building
Parkmore West Business Park
Parkmore, Galway
Loc8: LRF-01-TR9
Support: 0080009001931

Israel (Beer Sheva)

Packet Optical Business Unit
HaEnergia St 77
Beer Sheva, Israel
Phone: +972 39268526

Israel (Petah Tikva)

Packet Optical Business Unit
30 Hasivim Street,
Petah Tikva, Israel
Phone: +972 3 926 6555
Support: 0080009001931

Israel (Tel Aviv)

25 Efal St., P.O.B. 7387
Petah Tikva 49250
Phone: +972-03-9155971
Support: 0080009001931

Italy

Packet Optical Business Unit
310 Via Mar della Cina
Rome, Italy
Phone: +39 3356427301

Poland

Packet Optical Business Unit
181B Al. Jerozolimskie
Warsaw, Poland

Phone: +48 666885884

Russia (Moscow)

5, 1st Derbenevskiy pereulok
Moscow, Russia
Phone: +7 495 269 6103
Support: 81080009001931

Russia (Novosibirsk)

Packet Optical Business Unit
102 Zhukovskogo Street
Novosibirsk, Russia
Phone: +7 3832032661

Russia (St. Petersburg)

Packet Optical Business Unit
15-A Novolitovskaya Street
St. Petersburg, Russia
Phone: +7 4952696103

Saudi Arabia

Tamkeen Tower
16th Floor, Building 7252 Unit 1, Suite # N4
King Fahad Road
Riyadh 11425
Phone: +966-11-2118091
Support: 0080009001931

South Africa

Phone: +27 80 0981127
Support: 0080009001931

Spain

Calle Pedro Teixeira 8, Planta 8
Madrid 28020, Spain
Phone: +34-911-230-020
Support: 0080009001931

Switzerland

Tuggenerstrasse 8
CH-8008 Zürich, Switzerland
Phone: +41-43-508-1077
Support: 0080009001931

Turkey

Phone: +00-8001-4203-0993
Support: 0080009001931

Ukraine

Packet Optical Business Unit
1 Laboratorny Pereulok,
Kiev, Ukraine

Phone: +380 672358566

United Arab Emirates

Dubai Silicon Oasis HQ Building
PO Box 341181
Office # D308
Dubai, United Arab Emirates
Phone: +971 4 3712738
Support: 0080009001931

United Kingdom (Ipswich)

Adastral
Room G13, The Ross Building
Innovation Martlesham, Adastral Park
Ipswich IP5 3RE United Kingdom
Support: 0080009001931

United Kingdom (Maidenhead)

Bray House, Maidenhead Office Park
Maidenhead, Berkshire
SL6 3QH
Phone: +44-1628-451-000
Support: 0080009001931

United Kingdom (Swindon)

Suite D - First Floor,
Stella Building,
Windmill Hill Business Park,
White Hill Way, Swindon,
SN5 6NX, UK
Phone: +44-1403-788-114
Support: 0080009001931

Asia Pacific

Australia (Chatswood)

Suite 2 - Level 6
9 Help Street
Chatswood NSW 2067
Phone: +61 2 8069-5850
Support: 1800-825-312

China (Hangzhou 2)

Packet Optical Business Unit
Tiantang Software Park, 1st Floor, B Building
3 Xidoumen, Westlake District
Hangzhou, Zhejiang Sheng, China
Phone: +86 57188865125

China (Hangzhou)

Packet Optical Business Unit
East Communication Building, 7th fl.
398 Wensan Road
Hangzhou, Zhejiang Sheng, China

Phone: +86 57188865127

China (Shanghai)

91 Zhangjiang Road
Pudong New District
Shanghai
201204
Phone: +86 212 050 1612
Support: 108001401766

Hong Kong

16/F, Sun Life Tower,
Suite A152, ATLASPACE
The Gateway, Harbour City
Kowloon, Hong Kong S.A.R., China
Phone: +852 39215247
Support: 800964267

India (Bengaluru)

Alpha and Delta Blocks, Embassy Tech Square
Kadubeesanahalli Village, Outer Ring Road
Varthur Hobli, Bengaluru, Karnataka, India
Phone: +91 8067895100
Support: 0008000403843

India (Delhi)

Packet Optical Business Unit
Park Centra, no 34, Sector-30
Village Silokhera, Delhi (Gurgaon), India
Phone: +91 1244708666
Support: 0008000403843

India (Mumbai 2)

Packet Optical Business Unit
Reliable Tech Park, 7th Floor, A-wing, Airoli, Thane-Belapur Road
MIDC, Mumbai, India
Phone: +91 08067122290
Support: 0008000403843

India (Mumbai)

Packet Optical Business Unit
7th Floor, Empire Plaza I, Lal Bahadur Shastri Marg,
Vikhroli West, Mumbai, India
Phone: +91 2267155555
Support: 0008000403843

Indonesia

Packet Optical Business Unit
Phone: +62 8159111866

Japan

13F, Shibuya Prime Plaza
19-1 Maruyama-cho, Shibuya-ku
Tokyo, Japan 150-0044
Phone: +81-3-6455-2100
Support: 80066336644

Malaysia

Suite 12-2, Level 12
The Vertical Corporate Tower B,
Avenue 10, Bangsar South City No 8,
Jalan Kerinchi 59200
Kuala Lumpur, Malaysia
Phone: +60 320359661
Support: 1 800 8199 19

New Zealand

Support: 0800441367

Philippines (Makati)

Packet Optical Business Unit
27/F, Unit 2702 Antel 2000 Building,
121 Valero St.
Makati City, Philippines
Phone: +63 28452333
Support: 180011102886

Philippines (Manila)

Packet Optical Business Unit
JP Rizal, Makati City, Philippines

Support: 180011102886

Singapore

1 Fullerton Road #02-01
One Fullerton
Singapore 049213
Phone: +65-6832-5589
Support: 80066336644

Taiwan

TIOC Business Center
6F, No. 6, Sec. 4 Hsinyi Rd., Da-an District
Offices 615 and 616
Taipei City, 10683
Taiwan
Phone: +886-2-5556-2377
Support: +0080-009-001-926

Thailand

999 Gaysom Plaza
5th Fl., Unit 5B-1
Ploenchit Rd., Lumpini, Patumwan,
Bangkok, Thailand 10330
Phone: +66-2624-0545
Support: 001800-0900-1924

Vietnam

Packet Optical Business Unit
3rd Floor, AC Building, Alley 78
Duy Tan Street, Cau Giay District
Hanoi, Vietnam
Phone: +84 2462697969