Training and Education
Ribbon Communications believes that the best customer is an educated customer. Our Education and Training Services department has been instructing customers and channel partners on the benefits of Ribbon technology and solutions for decades. Courses are available on a wide range of topics, from network provisioning to advanced network service development and multi-vendor interworking. Each class is led by an experienced instructor with deep knowledge of real-time communications disciplines including voice, interworking of data networks, security, Unified Communications, service definition, wireless and broadband technologies, and database design.
Our approach is simple and effective: experienced teachers, small classes, stimulating lesson plans and hands-on instruction. Most courses are constructed for maximum of 12 students so that classes are interactive and an effective transfer of knowledge is achieved.
Classes are available through a variety of methods:
- Open enrollment classes hosted on a Ribbon or partner site. Training is offered at any of the following facilities : Westford (Massachusetts), Richardson (Texas), RTP (North Carolina), Prague (Czech Republic), and Maidenhead (UK). Ribbon provides a training curriculum designed to meet the day-to-day requirements of our customers and channel partners as they test, deploy and manage Ribbon products. Course lengths range from one to five days, depending on subject matter and course objectives.
- Customer dedicated classes held on a customer site. Ribbon's courses can be delivered at the customer site. Most courses include hands-on exercises, Ribbon will provide a remote laboratory service at an additional cost. Customer will need to provide the necessary environment for instructing (i.e., LCD projector, seating, network connectivity, computers for each attendee). Speak with your Ribbon sales representative for further information on how to purchase a class dedicated to a customer.
- Virtual instructor-led training. Customers and partners can receive live, interactive training from a Ribbon trainer from their secure location(s). Available through Microsoft Skype for Business and a remote laboratory environment accessed through a PC or laptop browser, up to 12 distributed locations can receive training. Students receive instruction from the same instructors who teach face to face classes. The same content is addressed as in live classes including hands-on access to lab systems. Using the remote lab capability, instructors are able to virtually look over the shoulder of students and provide 1:1 assistance. This format is utilized for both open enrollment classes as well as for those conducted for a particular customer.