Education Services

Training and Education

Ribbon Communications be­lieves that the best cus­to­mer is an ed­u­ca­ted cus­to­mer. Our Ed­u­ca­tion and Train­ing Serv­i­ces de­part­ment has been in­struct­ing cus­to­mers and channel part­ners on the be­ne­fits of Ribbon tech­no­lo­gy and solutions for decades. Courses are available on a wide range of topics, from network provisioning to advanced network service development and multi-vendor interworking. Each class is led by an experienced instructor with deep knowledge of real-time communications disciplines including voice, interworking of data networks, security, Unified Communications, service definition, wireless and broadband technologies, and database design. 

Partner Training and Certification

Ribbon Partners are differentiated by their ability to provide exceptional customer experiences through the development of highly skilled sales and technical staff. Ribbon helps partners achieve their success with focused training and certification programs for sales, sales engineers and technical support staff. Partners should log in to the Partner Portal to review the Partner Training and Certification program, the Partner Training Schedule and Register for a Partner Certification class

To preview upcoming certification training events, view the Partner Certification Calendar.

For more details, download the Partner Onboarding Certification Training Tracks PDF located in the Partner section on this site. For queries regarding the partner program please contact

Ribbon Academy

Our approach is simple and effective: experienced teachers, small classes, stimulating lesson plans and hands-on instruction. Most courses are constructed for maximum of 12 students so that classes are interactive and an effective transfer of knowledge is achieved.

Classes are available through a variety of methods:

  • Open enrollment classes hosted on a Ribbon or partner site. Training is offered at any of the following facilities : Westford (Massachusetts), Richardson (Texas), RTP (North Carolina), Prague (Czech Republic), and Maidenhead (UK). Ribbon provides a training curriculum designed to meet the day-to-day requirements of our customers and channel partners as they test, deploy and manage Ribbon products. Course lengths range from one to five days, depending on subject matter and course objectives.
  • Customer dedicated classes held on a customer site. Ribbon's courses can be delivered at the customer site. Most courses include hands-on exercises, Ribbon will provide a remote laboratory service at an additional cost. Customer will need to provide the necessary environment for instructing (i.e., LCD projector, seating, network connectivity, computers for each attendee). Speak with your Ribbon sales representative for further information on how to purchase a class dedicated to a customer.
  • Virtual instructor-led training. Customers and partners can receive live, interactive training from a Ribbon trainer from their secure location(s). Available through Microsoft Skype for Business and a remote laboratory environment accessed through a PC or laptop browser, up to 12 distributed locations can receive training. Students receive instruction from the same instructors who teach face to face classes. The same content is addressed as in live classes including hands-on access to lab systems. Using the remote lab capability, instructors are able to virtually look over the shoulder of students and provide 1:1 assistance. This format is utilized for both open enrollment classes as well as for those conducted for a particular customer.

Contact Information

  • Global Training Contact:  Wayne Moniz -, +1 (919) 457-9767

Ribbon Academy

Course Calendar and Registration