Grupo Sigma Deploys Microsoft Teams with Ribbon's Direct Routing Solution

José Carlos Herrera, Telecom Manager at Grupo Sigma, discusses his role overseeing operations and standardized services across Mexico and Latin America. Rupa Sigma, a Mexican company with 40,000 employees and a presence in 18 countries, recognized the need to simplify its telecom systems, especially in light of widespread analog and digital trunks in Latin America. By integrating Microsoft Teams, they streamlined architecture and administration, improving the user experience. José highlights the success of this migration, which reduced costs and provided seamless integration for calls and meetings across devices, especially during the pandemic. He also emphasizes the importance of effective change management to ensure smooth technology adoption.