Plano, TX, March 8,  2016 – GENBAND™, a leading provider of real-time communications solutions today announced that it has won the Gold Stevie Award in the Customer Service Department of the Year  -- Telecommunications category in the tenth annual Stevie Awards for Sales & Customer Service.

“Customer Service excellence is key to our strategy, and we’ve aligned our people and processes to continuously innovate and deliver,” said Steven Bruny, GENBAND’s EVP, Solutions Delivery and Support. “It’s an honor to win this award and I want to congratulate all of the participants as well as extend my appreciation to our team for its exceptional work.”

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards.  The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards^SM  and International Business Awards^SM.

 “Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success,” said Michael Gallagher, president and founder of the Stevie Awards.  “The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.”

This year’s competition included more than 2,100 nominations from organizations of all sizes and in virtually every industry, an increase of 11% over 2015.  Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. 

More than 60 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month.  

About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. A seventh program, the Stevie Awards for Great Employers, will debut in April 2016.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.

About GENBAND

GENBAND, a 2015 CNBC Disruptor 50, is a global leader in real-time communications software solutions for service providers, enterprises, independent software vendors, systems integrators and developers in over 80 countries. Kandy, its award-winning, disruptive real-time communications software development platform, is built from the company’s global telecommunications network and security technologies. The platform enables these companies to easily embed a full suite of voice, video, chat, screen-sharing and collaboration capabilities into their existing business, web and mobile applications.  The company’s Network Modernization, Unified Communications, Mobility and Embedded Communications solutions enable its customers to quickly capitalize on growing market segments and introduce differentiating products, applications and services. GENBAND’s market-leading solutions, which are deployable in the network, on premise or through the cloud, help its customers connect people to each other and address the growing demands of today’s consumers and businesses for real-time communications wherever they happen to be. To learn more visit genband.com.

GENBAND, the GENBAND logo and icon are trademarks of GENBAND.

Company Contacts:

U.S. Press:
Dennis Watson
GENBAND
+1 (972) 521-5921
Dennis.Watson@genband.com

International Press:
Catherine Berthier
GENBAND
+1 (646) 741-1974
Catherine.Berthier@genband.com