Kandy’s Visual Attendant for Carriers and Enterprise Named a WebRTC Product of the Year
Pleasanton, CA March 24, 2016 – Award-winning communications Platform as a Service (cPaaS) Kandy.io today announced that its Visual Attendant for Enterprises and Carriers has been named a 2016 WebRTC Product of The Year Award Winner by TMCNet.
“The digital economy is changing everything about the way business is done -- innovation is the name of the game and Kandy enables businesses to remake, remap and remodel their digital outcomes,”” said Paul Pluschkell, Kandy co-founder. “Our Kandy Wrappers, customized, all-in-one bundled APIs, help our customers increase engagement and customer satisfaction, building revenue streams quickly with rapid service creation.”
Visual Attendant is designed to help both carriers and enterprises grow their market. Communications Service Providers can digitally enable their business customers and replace declining toll-free revenues with menu-based, click-to-connect services. By leveraging Visual Attendant’s WebRTC capabilities, enterprises can reduce the time each customer service representative spends on each call by immediately placing them in the context of the interaction.. Finally, end customers have a simpler, easier and more satisfying experience, leading to greater loyalty and less churn.
“Since its launch just 18 months ago Kandy has been innovating at breakneck speed,” said Rich Tehrani, CEO, TMC. “I’m thrilled to honor Visual Attendant with a Web RTC Product of the Year award and look forward to seeing how they will continue to innovate and empower their customers.”
Kandy Wrappers expedite embedded communications deployment for companies of any size, helping them differentiate their product and service offerings, facilitate engagement and collaborations, and move up the value chain with minimal customization and a simple pay as you grow price model for additional risk management.
GENBAND’s Kandy communications Platform-as-a-Service (PaaS) is a real-time software development platform built from GENBAND’s core communications, presence, security and real-time technologies. Kandy enables service providers, enterprises, software vendors, systems integrators, partners and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, companies of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes. For more information visit kandy.io.
GENBAND, a 2015 CNBC Disruptor 50, is a global leader in real-time communications software solutions for service providers, enterprises, independent software vendors, systems integrators and developers in over 80 countries. Kandy, its award-winning, disruptive real-time communications software development platform, is built from the company’s global telecommunications network and security technologies. The platform enables these companies to easily embed a full suite of voice, video, chat, screen-sharing and collaboration capabilities into their existing business, web and mobile applications. The company’s Network Modernization, Unified Communications, Mobility and Embedded Communications solutions enable its customers to quickly capitalize on growing market segments and introduce differentiating products, applications and services. GENBAND’s market-leading solutions, which are deployable in the network, on premise or through the cloud, help its customers connect people to each other and address the growing demands of today’s consumers and businesses for real-time communications wherever they happen to be. To learn more visit genband.com.
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