Despite the widespread use in the past decade of IP-based communications systems known as IP PBXs, the TDM pipes that connect those enterprise platforms to the public network have only slowly been replaced by IP connections. For multiple reasons, the most prominent being the desire of some network operators to preserve a fairly hefty cash cow of TDM T1s, E1s and PRIs, this IP-based connectivity service – commonly referred to as SIP Trunking – is only now hitting its groove.

The excitement surrounding WebRTC continues to grow unabated. Innovation abounds and every day I am bombarded on the Twittersphere (in addition to multiple LinkedIn groups, RSS blog feeds and frequent webinars) with another product announcement or a new and interesting demonstration of the technology.   I am encouraged that so many share our opinion that WebRTC is a truly disruptive force.

As Chief Technology Officer (CTO) of a major communications solutions provider, I am constantly identifying and investigating trends that indicate the direction of communications in our society. One trend that everyone planning for the future should understand is the generational shift in communications driven by the 18-29 demographic, known as GEN-Y.