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Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution, and the world's leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility.
A Microsoft Gold Communications Partner, Ribbon helps enterprises and service providers securely connect to Microsoft Phone System services via Microsoft Direct Routing so that Teams users can make and receive phone calls. Ribbon Session Border Controllers (SBCs) secure SIP Trunking sessions, mitigate interoperability challenges and simplify migration from legacy systems.