Healthcare - Industry Solutions

Healthcare institutions face unique communication challenges. Their mission requires absolute reliability 24 x 7, with stringent disaster recovery plans. Most organizations are actively embracing technology to lower costs, improve patient care and respond to their staff's requests for mobility. At the same time, these same organizations have thousands of analog lines for patient rooms, elevators, emergency notification systems and even modems that have to be maintained. Simply upgrading legacy copper cabling to support IP can cost millions. And of course, privacy and regulatory mandates demand enhanced security in dealing with communications and Electronic Records.

Ribbon's Healthcare Resume

Ribbon has the privilege of supporting some the world's leading healthcare institutions including hospitals, medical arts facilities, research facilities and outpatient services. Many include sprawling campuses with dozens of building, thousands of beds and tens of thousands of staff. These organizations have turned to Ribbon to enable:

  • Carrier-grade communications with five 9s reliability and geo-redundancy
  • Scalability that easily supports 5,000 or even 50,000 seats or more
  • High-density analog gateway support for patient rooms and legacy equipment
  • Military-grade encryption of media and signaling to secure communications
  • A Nortel heritage to upgrade legacy SL-100, CS2100 and CS1000 deployments
  • Innovative communication tools that enable practitioners to be mobile and fully connected
  • APIs and SDKs to enable application providers to embed communications in industry-specific applications

Use Microsoft Teams as the Campus Phone System

Ribbon SBCs, certified for Direct Routing for Microsoft Teams, are deployed in campuses worldwide to help schools, universities, and colleges migrate communications to the cloud. From a single building to the main campus with tens of thousands of users, Ribbon has solutions. Choose traditional hardware with analog and digital ports to support legacy devices or the latest cloud-native software that scales instantly in Azure, AWS or Google Cloud. Ribbon SBCs also offer solutions for local survivability (Direct routing SBA) in case the Microsoft 365 cloud is unavailable.

Beyond robust security, Ribbon offers solutions for nuisance call (Robocall) mitigation and robust analytics solutions that can correlate Teams data with telecom service data to give administrators a complete view of the campus experience. Of course, Ribbon offers a common management platform so regardless of the size or location of the Ribbon solution, it can be centrally managed, upgraded, etc. 

Ribbon SBCs are your line of defense against attacks on your communications services such as Denial of Service and toll fraud. Key capabilities include:

  • Topology hiding (Back-to-back user agent)
  • DoS and DDoS policers
  • TLS/SRTP Encryption
  • Malformed packet protection
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Insightful Analytics for Campus Networks


Effectively Monitor and Proactively Respond to Threats

The Ribbon Analytics platform empowers educational institutions to effectively monitor and respond to cyberattacks, fraud, and network operational issues. It’s a virtualized solution that quickly and easily integrates with new and existing real-time communications investments. Ribbon Protect, a component of the Ribbon Analytics platform, receives information from various network elements – such as Ribbon SBCs, cloud communication services, and other network devices - and analyzes them for various communications-related security breaches and quality of service issues.

The Ribbon Analytics portfolio provides an end-to-end network view, including call flows and service quality issues. It can use quantitative communications network information to make automated security enforcement decisions, helping protect the network, even when no one is watching. Using Ribbon Protect, these decisions can be pushed to any “enforcer” anywhere in the network

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Securing SIP Trunking and Service Assurance

Ribbon’s combined solution of EdgeMarc Intelligent Edge devices and the EdgeView Service Control Center enable educational institutions to secure their varied locations and manage them on an ongoing basis. EdgeMarc devices deployed at each location provide Quality of Service management, SIP security, and business continuity, as well as detailed performance data on every SIP session. EdgeView takes this data and aggregates it across the entire network, giving you a single pane of glass view on how your locations are performing.

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Focus on Security

Ribbon's delivers secure communications to medical facilities as well as remote users. Our solutions are uniquely qualified to transition organizations from TDM to IP while simplifying network elements, enabling new services and reducing expense from legacy voice-only networks. 

  • Ribbon SBCs protect the UC network, at wire speed throughput, from devastating DoS attacks, as-well-as maintain full session capacity while running multiple services. 
  • Ribbon SBCs performance capacity remains unaffected by heavy encryption or transcoding loads while thwarting network attacks.
  • Ribbon virtualized solutions deliver advanced functionality and high-end SIP services to small, medium and large facilities anywhere in the world – at a better value point.

Novant Health - 57,000 Lines, Zero Downtime Enterprise Solutions