Disruption is happening all around us in the incredibly fast-moving world of real time communications (RTC).

Over a decade ago, enterprise IT teams made a strong push to the cloud and succeeded. They lowered costs, enabled innovation, unlocked the value of data analytics and delivered a more secure computing environment than when they were responsible for running all computing on-premise.

In Part 1 of my blog, I provided an overview of why Communications Platforms as a Service (CPaaS) are growing in importance and highlighted the benefits of Ribbon's Kandy CPaaS platform. Now we will take a closer look at why Kandy is the preferred CPaaS for Communications Service Providers (CSPs).

CPaaS and Embedded Communications

CPaaS is one of those industry acronyms that has been tossed around for a few years now, but what is exactly is a CPaaS? Communications Platform as a Service (or CPaaS) enables the integration of voice, video, messaging, chat, presence and collaboration into any app, service, web site or business process via Application Programming Interfaces (APIs) and Software Development Kits (SDKs).

Business today gets done online, and the digital transformation of large enterprises is driving nearly every single transaction to the cloud, the web, mobile apps, and more.

The virtualization of these digital enterprises is creating substantial gains in employee productivity, with an unprecedented number of them “dialing in” from remote locations, and a parallel growth in the number of on-site workers in offices, hospitals and medical clinics, in classrooms, public venues and more staying connected using business workflow apps as companions.