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    How a Post COVID-19 World Will Impact Contact Center Workers and Customer Engagement (By Jeff Singman)

    06/22/2020
    Customer Think
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    Ribbon adds Advanced VoLTE and 5G-Ready Service Assurance Capabilities

    06/18/2020
    TMCNet
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    Working from home forever? Here are some tools you might need (By Greg Zweig)

    06/18/2020
    Silicon Republic
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    COVID-19 Resources for Contact Centers A curated list of credible sources to help you stay informed.

    06/17/2020
    Contact Center Pipeline
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    Video, E-Mail or In Person: Match Communication Method to Your Message

    06/15/2020
    SHRM
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    LIVING ON THE EDGE: THE NEW REAL-TIME COMMUNICATIONS SECURITY RISKS (By Patrick Joggerst)

    06/09/2020
    Cloud Tweaks
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    Can we really all work from home ‘forever’? (By Patrick Joggerst)

    06/09/2020
    The Evolving Enterprise
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    Test and Measurement: NI acquires data analytics company for $365 million

    06/05/2020
    RCR Wireless
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    The Looming Zoom vs. Teams UcaaS Phone Battle

    06/04/2020
    No Jitter
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