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Ribbon is committed at all levels to implementing and maintaining robust arrangements which will enable critical functions to continue to deliver key services in the event of minor or major incidents, disruptive events and crisis situations.
Proactive behaviour is key, threats are identified and risks are prioritized on a regular basis. Disruption to Ribbon business operations can come from any type of “event”; man-made or natural, without warning. By placing a priority on Business Continuity Planning, any impacts to our employees, our customers & partners or our ongoing operations will be minimized.
Business Continuity planning at Ribbon continues to evolve. We have moved from our historical alignment to the British Standard BS 25999 (2006) and are now aligned with the more modern industry standard ISO 22301 (2012) in governing our complete Business Continuity Management System.
Regardless of the incident, Ribbon is listening, please call 866-436-2263 to ask a question or raise a concern. For a detailed response to Business Continuity matters
please email firstname.lastname@example.org at any time.
During a trigger incident, the Emergency Management Team have an objective to keep the following internal organizations informed on response and recovery
We recognize that Ribbon’s Unified Communications Solution is often the fallback position for business continuity planning of our customers and their customers. This suite of products allows for remote working during an event along with web conferencing capabilities to improve communications during a disaster recovery. Our customers place their trust in us that their commitments to their customers will be met by us.
Ribbon actively maintains a Business Continuity Management System (BCMS) to ensure stability of all Global Operations following a potential disruption or catastrophic event, such as a natural disaster, pandemic, cyber attack, or other similar events within the supply chain. The plans within the BCMS define objectives, dependencies and steps to execute to limit the impact from the loss of key service and product delivery.
Our BCMS is mandated by Ribbon’s Executive Management Team and is used to ensure the correctness of our Continuity Plans. By following the “Plan, Check, Act, Do” steps we align to the ISO 22301 standard. Each year the following steps are executed sequentially to ensure:
The five major elements of our BCMS:
The results and priorities of the Business Continuity Management System process and improvement activities are reviewed regularly by a steering committee comprised of members of Emergency Management Team and Ribbon senior management.
All of Ribbons facilities around the globe fall under the Ribbon BCP Scope includes:
Ribbon’s Business Continuity Management System and the purpose of the BCP plans are the responsibility of the Sr. Director of Global Real Estate and Facilities. Members of the BC Team take action to update the communication plan, organization charts and the BCMS documentation set. Leadership is provided by site and functional primes called the Emergency Management Team (EMT). The EMT perform duties during BCP drills and actual trigger events, and represent the whole Ribbon organization by seeing recovery and restoration actions through to completion.
The BCMS is championed by the COO within the Executive Management Team, who offer business direction, resourcing and objectives to ensure the BC
arrangements are in alignment and meet corporate goals.
All Ribbon employees are trained in general BCP awareness. Detailed specific continued operations training is identified and issued to those who require it.
The BCMS documentation set is updated, at least annually, and when business dictates a requirement to do so, included in this set is:
The BMCS delivers vital information which is critical the decision making at Ribbon during a trigger event. Preparedness comes from understanding our business objectives, these tools deliver answer to the pertinent questions, for example; what are our key services and products? What are the regional and international dependencies to key activities? Where can alternative sources of service be located?
Making our employees aware of our BC arrangements reduces anxiety of what might happen to ongoing operations if a site were to be severely impacted by an event. The demonstration of the health of our BCP to our business leaders comes from our drills and training. Annual management reviews allow Ribbon to align on the resourcing required to ensure continuous improvement and the overall health of the BC Plans.
In order to ensure an internal communication plan remains current and effective, the organizational structure is reviewed directly after any significant internal
reorganization activity and during every BC Drill Exercise.
Credible sources: We take advice from national organizations and industry leaders to construct the current risk register. Sources include DR Institute, FEMA, ENHESA, CPNI, UN, WHO, WE Forum. We consider the locations of our facilities and use historical and current evidence to augment the register of risks considered.
The key objective of and BC arrangements is to maintain where possible Key Services with minimal disruption. Our Key Services are:
In conclusion the Ribbon operated Business Continuity Management System covers all staff and all sites, all products and all operations. It works hard to exercise the
BC plans which are generated from all areas of the business. The BCMS aims to identify the risks and the arrangements in place to mitigate those risks. Activities are
performed to enhance the robustness of the arrangements for the security of the business and to improve delivery to our stakeholders in times of crisis.
Measurements are taken to track the improvements and allow communication of progress to the Executive Management Team.
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