There is a great deal of chatter within the tech community centered around AI, bots and messaging apps. What personally jumps out at me is the opportunity for travel industry companies to dip their toes into the API world and enable a messaging API for their customer service division.
Kandy.io recently participated in the Canto.org Conference in Puerto Rico and brought home a number of awesome social good hack solutions. Competing teams started over two months ago to battle it out on who would win the opportunity of getting flown into the finals at the conference.
With Gartner predicting that the number of connected devices will reach 20.8 billion by 2020, the technology world stands on the verge of one of its biggest waves of disruption.
In a world where everybody and everything can be connected, when machines and humans can interact in an exponential variety of ways, the opportunity to understand behavior better and serve up more useful and entertaining experiences is becoming the real, real-time communications game.
When I joined GENBAND in early 2015 I had firsthand knowledge of the innovation that was taking place at the company and that’s one of the things that made the organization so attractive to me. I’ve known David Walsh, our CEO, for many years and I know that he is fully committed to anticipating our customers’ needs and delivering the solutions and services that help them compete and maintain their dominant position in the communications industry. Staking out leadership positions across this dynamic landscape is part of our DNA.
The “webification” of real-time communications (RTC) refers to communications being embedded into the Web and made accessible on any screen, which is something we see happening in an increasing number of applications. Embedding RTC into web applications helps deliver a richer and better user experience by making online interactions more human. Developers, including those of sophisticated software that powers major business processes, are taking note of this trend and starting to capitalize on its benefits.
We are quickly approaching one of my favorite times and days of the year at GENBAND.
The business model of Communication Service Providers (CSP), traditionally known as telcos, is under attack on multiple fronts. For decades, the telco business model has been one-sided: telcos provide services to consumers in a completely unidirectional paradigm where they define the offering and consumers can take it or try and find another one-sided competing offer.
Back in early nineties, straight out of college, I began working on Wall Street building trading floor technology and trying to keep up with the growth of the public markets and innovation in platforms. In my early twenties, I was charged with engineering and evolving sophisticated trader voice applications, connecting thousands of participants – buyers, sellers, brokers, banks and, of course, exchanges.
