Bell Aliant is one of North America’s largest regional telecommunications providers and the first company in Canada to cover an entire city with FTTH technology with its FibreOP services. Through its operating entities it serves customers in six Canadian provinces with innovative information, communication and technology services including voice, data, Internet, video and value-added business solutions. Bell Aliant's employees deliver the highest quality customer service, choice and convenience.
Market Focus: Bell Aliant provides both business and residential communication services. The company has a broad portfolio of services including telephone, broad-band Internet and entertainment offerings. Bell Aliant has a significant installed base of business Centrex users (hosted voice PBX services).
What’s New: Bell Aliant is focused on delivering next generation Unified Communication (UC) services to its existing and new Centrex customers. They are using Ribbon’s Unified Communications solutions, SMART OFFICE, to deliver voice, video, IM and collaboration from the cloud. These same sophisticated services can be delivered to IP phones, PCs and smartphones.
Why They Chose Ribbon: Ribbon delivered a compelling UC solution without taxing Bell Aliant’s support team. Ribbon is focused on making its service provider customers successful via a robust roadmap and by partnering with other industry leaders to deliver complete solutions.
Why They Chose Ribbon’s SMART OFFICE Solution: Ribbon’s SMART OFFICE communication-enables virtually any smart device. The recent addition of its WebRTC technology enables UC from any web-browser. Not only are the new services compelling, they don’t come at the expense of existing features that customers know and expect.
Business Case / Deployment Benefits: As customers increasingly move services to the cloud, Bell Aliant is well positioned to meet that need. Ribbon enables customers to continue to use the features they are familiar with while adding new UC services.
Customer Benefits: Customers can exploit the full value of Unified Communications by having the ability to access their communications from anywhere, on any device - whether IP desk phone, PC or smartphone. Services like Ribbon’s call grabber makes it easy to move live calls from device to device.