Kandy Celebrates Two Years of Significant Growth with a Differentiated Real-Time Communications Platform Offering

San Francisco, CA, September 22, 2016 –  GENBAND, a leading provider of real-time communications solutions, today announced that Kandy, its disruptive cloud communications platform that allows anyone to easily add voice, video, messaging, presence, and collaboration capabilities directly into their mobile and web applications, is celebrating two years of rapid growth by clearly differentiating itself from other platforms on the market. Kandy is the only Communications Platform that allows communications service providers (CSPs), software vendors and systems integrators the ability to quickly bring to market embedded communications, managed Over-the-Top (OTT) Mobility Solutions for consumers and Business Solutions for enterprises from a hybrid, private or public cloud.

Built on the world’s largest real-time communications intellectual property portfolio, Kandy is available as an entire white-label or co-branded communications platform that can be easily deployed on an OpenStack environment for Network Functions Virtualization (NFV) either in the telco cloud, in GENBAND’s cloud or with any other cloud infrastructure including Amazon Web Services (AWS). Kandy is also the only communications platform to deliver easy to deploy, revenue-ready cloud Unified Communications (UC) and Kandy Wrapper apps that enable turnkey WebRTC solutions for digitizing business processes. The Kandy platform has applicability for Internet of Things (IoT) applications with chat bots, messaging, APIs and SDKs.

Since 2014 Kandy has quickly built an impressive roster of globally recognized customer and partner brands including IBM, SAP, XO Communications, Deloitte, Telecom Italia (TI Sparkle), AsiaInfo and Bharti Airtel. Backed by an award-winning global support organization located in more than 20 countries and offering an around the clock Network Operations Center, Kandy provides its customers with industry-leading support.

“In just two short years, customers around the globe have experienced the unique business value that our cloud-based communications platform can deliver versus other solutions on the market,” said Paul Pluschkell, co-founder and CEO of Kandy. “We are uniquely backed by 20 years of patent-protected real-time communications technology, which provides us with the unmatched ability to deliver turnkey micro apps and services that allow our customers to easily bolt on to our platform and rapidly grow their businesses. We are extremely well positioned for future growth in the marketplace.”

“Our research shows that embedded real-time communications are becoming increasingly relevant for organizations to engage with their clients and employees,” said Raul Castanon-Martinez, Senior Analyst, 451 Research.  “Since its launch in the fall of 2014 Kandy has differentiated itself by helping some of the largest companies in the world improve their communications processes through intuitive and contextual cloud-based real-time communications capabilities.”

Kandy offers its growing customer base the ability to easily connect to the richest suite of proven real-time communications (RTC) capabilities on the market, delivering advanced APIs (application programming interfaces), SDKs (software development kits) and business applications (Cloud UC and Kandy Wrappers). In addition, Kandy allows its customers to dramatically and cost-effectively extend their reach by quickly going to market with new communications services such as voice, video, collaboration, messaging and apps that can be accessed on fixed and mobile devices.

Innovation

Over the past year the Kandy team has introduced a number of innovations such as Kandy Wrappers, which are pre-packaged intuitive, fully-developed, ready-to-deploy software apps that can do everything from creating a dynamic online shopping experience to providing secure, two-factor authentication that protects end-customers’ privacy. With Kandy Wrappers, Kandy customers can reduce the cost to deliver compelling new services and eliminate the management burden of custom application development.

Service providers are capitalizing on Kandy’s ability for rapid service creation, circumventing complex back office and IT processes via an easy to deploy white label cloud offering. For example, one tier one service provider is leveraging the Kandy Business Portal via API access to sell Kandy Wrappers as standalone offerings to its enterprise customer base.

Several service providers and enterprises are leveraging Kandy’s Consumer Mobility Solutions to enable true mobility and desktop synchronization.  These market proven OTT solutions allow service providers to maintain the customer billing relationship for real-time voice and video services, while also allowing enterprise CIOs the ability to quickly introduce white label HTML-driven applications with instant consistency across mobile and desktop devices. Kandy Consumer Mobility Solutions also deliver service providers and enterprises a managed OTT solution that provides enhanced security and confidentiality protection features that are not provided by public OTT solutions.

Service providers and enterprises are leveraging Kandy Business Solutions (formerly Nuvia) to rapidly deliver hosted voice, UC and collaboration capabilities as well as contact center services. Moving to the cloud eliminates the burden of acquiring new hardware and assures ongoing availability of the latest communications and productivity tools.  

Customer/Partner Successes

• AsiaInfo, a leading provider of internet-based systems and software to the telecommunications industry, has deployed the Kandy Real-Time Communications Platform to its industry-leading suite of business and operations support systems and professional services customer support, OTT Messaging and Set-Top Box based multi-party video conferencing solution in China, where it has more than 50 percent market share in billing, CRM and business intelligence software. 
• Bharti Airtel, a leading global telecommunications company with operations in 20 countries, deployed the Kandy Consumer Solution to allow its expatriate customers the ability to register from anywhere in the world to keep in touch with friends and family members back home via voice, video or text.
• XO Communications is leveraging Kandy Business Solutions (formerly Nuvia Contact Center Solution) to enable XO to offer its customers the ability to centralize contact center management and operations in the cloud, thereby enabling them to focus on improving their customers’ experience and overall productivity.

Awards

• Kandy won the “Innovation” category for the 2015 World Communications Awards.
• Kandy’s Visual Attendant for Enterprises and Carriers was named a 2016 WebRTC Product of The Year Award Winner.
• Bharti Airtel’s deployment of Kandy’s Consumer Solution, for its Airtel Talk offering was recognized as the VoIP App with Exceptional Emerging Market Focus.
• Masergy’s deployment of the Visual Attendant Kandy Wrapper was recognized for the Taking Customer Engagement to a New Level award.
• Kandy Business Solution won the 2016 Communications Solutions Product of the Year for Contact Center Services.
• Kandy Visual Attendant for Enterprises won the 2016 Communications Solutions Product of the Year Award.

About Kandy

GENBAND’s Kandy communications Platform-as-a-Service (PaaS) is a real-time software development platform built from GENBAND’s core communications, presence, security and real-time technologies. Kandy enables service providers, enterprises, software vendors, systems integrators, partners and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, companies of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes. For more information visit kandy.io.

About GENBAND

GENBAND is a global leader in real-time communications software solutions for service providers, enterprises, independent software vendors, systems integrators and developers in over 80 countries. Kandy, its award-winning, disruptive real-time communications software development platform, is built from the company’s global telecommunications network and security technologies. The platform enables these companies to easily embed a full suite of voice, video, chat, screen-sharing and collaboration capabilities into their existing business, web and mobile applications.  The company’s Network Modernization, Unified Communications, Mobility and Embedded Communications solutions enable its customers to quickly capitalize on growing market segments and introduce differentiating products, applications and services. GENBAND’s market-leading solutions, which are deployable in the network, on premise or through the cloud, help its customers connect people to each other and address the growing demands of today’s consumers and businesses for real-time communications wherever they happen to be. To learn more visit genband.com.

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