WebRTC Gateway for Enterprise

Add Web-Based Communications to your Existing Call Centers and Business Applications

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Ribbon's WebRTC Gateway provides a bridge between Voice over Internet Protocol (VoIP) networks and the latest web services. WebRTC enables enterprises to deliver sophisticated communication services to employees and customers via a simple web browser. As an example, the Ribbon WebRtc Gateway provides a compelling way to web-enable contact center access, eliminating the need for customers to dial a separate toll-free number and reducing the need to traverse menu trees. It performs a number of federation services to transform SIP communications into WebRTC or vice versa, so organizations can retain their SIP-based call control (PBX, contact center, etc.) and offer tools that embed real-time communications into business applications, websites, processes, and workflows.

Scale and Resiliency

The WebRTC Gateway is built on a software base that serves carriers around the globe. That means it's designed for five 9s reliability, with redundancy and serviceability as part of the core architecture. This is in stark contrast to many of the open-source projects in the market focused on niche deployments. The Ribbon WebRTC Gateway is built to be a critical element in the call flow, ready to perform 24 X 7.

Web Enabling Contact Centers

The Ribbon WebRTC Gateway makes it easy for contact center managers to extend the value of their existing solutions by adding click-to-connect buttons on web pages and social media.  Customers don't have to leave a website to start a chat, escalate to a voice/video call and add screen share or other rich media services.  Managers can also leverage the WebRTC gateway for client-less agent software, including Chromebook-based agents.  

WebRTC API

The WebRTC Gateway sits at the edge of the network and provides open, web-centric APIs that allow application developers to gain access to the enterprise's Unified Communications (UC) services – including voice, video, presence, shared address book, call history, instant messaging, and collaboration. Instead of having to write software to interface to every element, it seamlessly and intelligently interworks both the signaling and media planes so developers only see a simple and secure set of web-centric APIs. The Ribbon WebRTC gateway takes the complexity out of accessing communication services.

Enabling WebRTC-based Clients

The Ribbon WebRTC Gateway enables WebRTC soft-clients that simplify the deployment of unified communications and collaboration. It also facilitates the deployment of universal applications, drastically reducing both the CapEx and OpEx costs related to VoIP services and business process integration. Designed using HTML5, CSS3, and Javascript, and leveraging Ribbon's REST APIs, WebRTC clients provide a multimedia user experience that allows end-users to easily access their services from any web-capable device using a web browser.

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