The Ribbon Communications management and analytics solutions provide proactive applications that are best-in-class for unified operations, administration, maintenance and provisioning (OAM&P). Ribbon OAM&P solutions proactively support all of Ribbon’s SBCs, call controllers, media gateways, application servers and third-party systems.  

Ribbon OAM&P Toolsets Include: 

  • Netscore proactive analytics to improve the user experience and reduce operational costs.
  • Insight EMS provides a complete FCAPS (Fault, Configuration, Accounting, Performance, and Security) solution with a robust portfolio of management and provisioning tools.
  • Manager manages faults, performance, security and system configuration.
  • Billing and Mediation collects and processes billing and voice quality information.
  • Provisioning and Portals provides self-administration tools for operators, large enterprises, small and medium business and end-users, to activate and manage new lines, SIP trunks, and endpoint services.
  • Assurance has monitoring and customer care tools to keep networks running smoothly and track and dispatch resources for issue resolution.
  • Network Operations enables service providers to collect, analyze, troubleshoot and interactively display the CDRs, faults, packet capture, and metric data across the network.
  • DataStream Integrator provides the collection and management of call detail records, from Ribbon SBCs and media gateways, as well as third-party gateways, so you have the information you need for to manage and optimize your trunking services

Management Portfolio


Turn your KPIs into ROI for you and your customers

Insight Element Management System

Centralized Element Management

DataStream Integrator

Rich insight for routing, billing, service quality, and performance/capacity management for trunking services


Smart Management System for Distributed SBC Q21

Real-time Session Manager (RSM)

Real-time Session Manager for Q Series SBC (Q21)

Provisioning & Portals

Enable subscriber, self-service and management of their own devices & services


Empowers operators to optimize their networks – technically and financially


Enables operators to enhance, simplify and modernize billing of their network services


Provides one standard means to manage all regular maintenance activities


Case Study

Fortune 50 bank incorporates NetScore for deeper network insights, reduce costs and more

Case Study

Novum Networks Increases uptime with Incident Management as a Service (IMaaS)

Solution Brief

DataStream Integrator 


Gain critical insight of your network with Network Operations

Ask Us Anything!

Ribbon's team of professionals are ready to answer your questions, guide you to the right solution or help you with your network design.