Over the past 15 years Unified Communication (UC) services have become a normal part of enterprise communications, features like presence and IM along with voice and video are part of our work lives. The advent of cloud-based UC has made it even easier to roll-out sophisticated services to anyone with an internet connection.
Beyond Cognitive Contact Center to Cloud-Based Customer Engagement Hubs and Multiple Messaging Channels
As real-time communications services are increasingly moving to the cloud, one of the biggest impacts and potential for growth revenue is coming at the intersection of software innovation and dramatically changing consumer behaviors.
This is the fifth year we've brought together our customers, partners, industry analysts, and the media to share their perspectives - but the first year holding this exciting gathering in the City of Angels, Los Angeles!
On August 14 I get to participate in one of my favorite events as a professional woman. The 12th Women in the Channel (WiC) Networking and Enrichment Event is taking place from 5 – 8 pm during the Channel Partners Evolution Conference & Expo at the Gaylord National Resort & Convention Center in Washington, D.C.
Over the past half-decade we’ve finally started to make some real progress simplifying deployment of Unified Communications (UC) and Collaboration. First virtualization and now Cloud technologies have abstracted away much of the complexity of UC server deployments. In the case of the Cloud, the burden has been shifted to third parties that focus on these tools so every organization is not forced to employ UC experts.
Huge communications service providers (CSPs) like Verizon, BT, and others have all announced plans to transform their massive core and edge networks to all IP over the next five years, as TDM takes more than just a back seat. TDM will be a buggy whip by 2020, as the enormous value of IP networking converging with IP applications truly takes hold.
Enterprise communications continues to be one of the most important and mission-critical areas in most organizations today. Providing global workforces with the latest in communications technologies is at the top of the priority list for most CIOs and IT leaders.