The public switched telephone network (PSTN), is arguably the largest legacy network in the world. While the Internet has grown, and a significant portion of voice calls today travel over the Internet, the importance of the PSTN is still very real and there remains a need to connect people with the quality voice services they’ve come to rely on. In fact, more than one billion people globally and the majority of all businesses still rely on the PSTN.

We are just over one month away from our annual customer and partner summit, Perspectives14, and I couldn’t be more excited about the stellar line-up of keynote speakers and panelists we have assembled.  Perspectives14, which takes place June 9 -12 at the Hyatt Regency Grand Cypress in Orlando, will bring together senior telecom executives and decision makers from all over the world to hear from critical thinkers and thought leaders from today’s leading global organizations.

We’ve probably all been accused of taking things for granted – whether it’s a beautiful picturesque day if you’re lucky enough to live in a tropical location; or the fact that you have reliable transportation to get you to and from your job and daily activities; or the infrastructure such as bridges and roads that we travel every day.  But when something that you take for granted suddenly fails, the impact can be devastating.  Take for example, legacy telephone switches, commonly known as “TDM Switches”.  Many of these switches have far out

Have you ever used an online retirement calculator?   The other day I was on the Vanguard website doing a little planning for the future, and I discovered that I either have to work longer, save more, spend less, win the lottery, or “all of the above.”  Their calculator provided a nice graphical view, giving me one of those moments of clarity where I look in the mirror and say “I simply can’t ignore this any longer, I have

One of the perks of working for a company that supplies solutions for communications companies operating in all four corners of the world is the occasional opportunity to do some globetrotting. The 2012 version of Futurecom, held in Rio de Janeiro the second week of October, presented me with such an occasion. 

One of the most overused and inaccurate phrases in the entertainment business is overnight sensation. As any successful musician or actor can attest, stardom is rarely achieved in an instant. Instead, the journey from neophyte to limelight can take years and includes multiple detours and blind corners.

A few weeks ago during a business lunch the topic of how customer service has gone by the way-side came up.  One of my colleagues told the story of how during a recent meeting with a group of rural telephone companies he came across a unique, but refreshing instance of customer service. While waiting in the small lobby for the meeting to begin, a woman came in, was greeted by name by the receptionist, and asked “Can you change my Internet password for me?”

In Part I of this article I explained what “Network Transformation” is and used an analogy of replacing an old computer to describe the steps involved in a typical Network Transformation project. Now, let’s take that same scenario to a service provider’s network.

GENBAND’s President of Global Services, Jeff Townley, discusses how a recent systems integration project allowed a large telecommunications service provider realize several benefits including offering customers advanced unified communications and significantly reducing its carbon footprint. 

Narrowband?  Who is talking narrowband or TDM these days?  When it comes to narrowband voice services over the last two decades, there has been little to talk about.  ARPU declined as toll revenues disappeared, and revenue has been declining as voice lines continue to decline.