Global Financial Company

This global financial and retirement planning company facing Telephony Denial of Service (TDoS) attacks and nuisance/robocalls. These attacks disrupted business operations and posed a threat to customer data security. The company needed a scalable, cloud-based solution to address these evolving threats.

Ribbon stepped in as the preferred communications solution provider, leveraging its experience with large financial institutions. Ribbon deployed its Session Border Controllers (SBCs) and centralized routing server (PSX), layering its Call Trust solution on top to monitor traffic. The Call Trust solution includes Ribbon's Analytics platform, which spots patterns like repeated calls from the same number, and the cloud-based reputation scoring service, Ribbon Identity Hub. This technology helps mitigate TDoS attacks, nuisance calls, and other malicious activities.

The solution enabled easy deployment across the company's global operations and ensured regular updates to counter new threats. The collaboration safeguarded business processes, enhanced customer trust, and boosted overall productivity. Ribbon's Call Trust can determine caller identity, intent, and reputation in real-time, keeping contact center agents focused on genuine customer calls. The open ecosystem with APIs and data integration makes it highly adaptable.

Overall, Ribbon's solution effectively addressed the company's challenges, improving business operations and customer trust.