March 16th, 2020

As global business operations continue to be impacted by the spread of the COVID-19 virus, Ribbon is committed to helping our customers, partners and employees, their families and communities during this evolving situation that affects all of us.  Here are some of the actions we are taking to address this health crisis:

Quick responses to end-user business continuity concerns

Ribbon is implementing programs to help our customers address any temporary surge in network traffic that may be the result of newly implemented end-user “work from home” policies or other measures that may impact network or communications capabilities, including expanding capacity on our Session Border Controllers with temporary licenses as applicable, and rapidly deploying work-at-home offerings via our Kandy cloud to equip remote workers and remote call center agents.

Availability of Ribbon employees to support your needs

As always, the health and security of our employees, their families and communities is our top priority, and as such, teams may not be working from large corporate locations.  Accordingly, even if our geographically diverse employees may not be working on location, they have the health and safety resources, tools and technology to be safe, and they remain committed to our customers and are on the job to support their needs. 

Mitigation of potential supply chain issues

Ribbon maintains the ISO 22301 standard, which provides a framework for an organization to establish, monitor, review, and continually improve its business continuity management system. As the COVID-19 pandemic progresses, we will continue to leverage these processes to monitor and mitigate resulting disruptions. In the event the situation warrants, we will communicate directly to affected customers if there are specific impacts related to our products, support and/or services.

Our continued commitment

We remain 100 percent committed to working closely with our customers and partners to minimize the impact of this pandemic.  In the meantime, please contact us directly or here if there is anything that we can do to assist you from a support, customer service or product perspective.  

Thank you for continuing to be valued Ribbon customers and partners.