Ribbon Research Reveals that nearly Two-Thirds of Large Companies Plan to invest in Unified Communications Solutions over the Next Two Years

Study shows significant market opportunity for Unified Communications (UC) providers, need for comprehensive security solutions.
April 30, 2019

Washington D.C.Ribbon Communications Inc. (Nasdaq: RBBN), a global software leader in secure and intelligent cloud communications, today shared key results from a research study it recently undertook to understand the purchase drivers and buying behaviors of SMEs and Enterprises around the world. The results were first unveiled by Patrick Joggerst, CMO and EVP Business Development, in his keynote speech at Perspectives19 earlier today.

The survey found that for organizations responding to the study who have not yet invested in UC technology, 68% of large (more than 1,000 employees) companies and 46% of small (1-20 employees) companies planned to adopt some form of UC in the next two years. The numbers were even more striking for mid-sized companies, with 67% of respondents with 21 to 100 employees and 71% of respondents with 101 to 1000 employees planning to adopt some form of UC in the next two years.

“Clearly, the UC value proposition resonates cross-market and cross-industry no matter the size of the company,” said Patrick Joggerst, CMO & EVP of Business Development, Ribbon. “Our findings highlight the significant market opportunity to serve these organizations, and the results also provided us with some unexpected findings which we’ll be sharing on a regional basis over the next few months, starting in Europe.”

“For example, based on responses to Ribbon’s study, UC adoption is more advanced (41%) in large companies than in small ones (10%), inverting the notion that smaller companies are the first to leverage new technologies. Our research also highlights security’s key role in a comprehensive UC solution,” Joggerst continued. “A staggering 56% of our respondents have been victimized by attacks running the gamut from DDoS to robocalls, and 83% of our respondents want their UC providers to be responsible for providing protection.”

 Additional findings include:

  • Based on the responses to Ribbon’s survey, the number of non-IP seats range from 87% in companies with less than 20 employees to 52% in those with more than 1,000 employees, suggesting growth potential for UC providers.
  • A significant number (39%) of the respondents who have already adopted UC purchased their service from “traditional” providers (LECs in the US and national carriers in the rest of the world), with the next 30% of respondents evenly split between competitive carriers and IT services companies. Mobile carriers, on the other hand, only accounted for 4% of purchases identified by our respondents.
  • The numbers change significantly for those who have not yet purchased UC services. Survey respondents in this category expected to purchase these services from traditional providers (21%) and mobile carriers (16%), followed by cablecos, competitive carriers, equipment providers and IT services companies (11% each).
  • Of the 83% of respondents who felt that UC providers should be responsible for the security of IP communications, 18% were willing to pay extra for this capability.

Ribbon’s global survey reached 4,800 decision makers in 23 countries at businesses ranging in size from 5 to many thousands of employees, asking questions aimed at understanding who these companies are buying services from today, how they use collaboration tools and video conferencing, how they are managing their IT and their adoption of Unified Communications. The companies represented a wide range of industries.

Respondents were located in the following countries: Australia, Austria, Belgium, Canada, China, France, Germany, Hong Kong, India, Italy, Japan, Malaysia, the Netherlands, New Zealand, Portugal, Singapore, South Africa, Spain, Switzerland, Thailand, the UAE, UK and US.

About Ribbon Communications

Ribbon Communications delivers market-leading software solutions that secure and power many of the world’s leading service provider and enterprise communications environments. Built on world-class technology and intellectual property, the company’s cloud-native solutions deliver intelligent and secure real-time communications solutions for the cloud, network and enterprise edge. Ribbon’s Kandy Cloud real-time communications software platform delivers advanced and embedded CPaaS and UCaaS capabilities enabling service providers to rapidly create and deploy high-value communications services. To learn more, visit ribboncommunications.com.

Important Information Regarding Forward-Looking Statements  

The information in this release contains forward-looking statements regarding future events that involve risks and uncertainties, including statement regarding delivering value to customers. All statements other than statements of historical facts contained in this release are forward-looking statements. The actual results of Ribbon Communications may differ materially from those contemplated by the forward-looking statements. For further information regarding risks and uncertainties associated with Ribbon Communications' business, please refer to the "Risk Factors" section of Ribbon Communications' most recent annual or quarterly report filed with the SEC. Any forward-looking statements represent Ribbon Communications' views only as of the date on which such statement is made and should not be relied upon as representing Ribbon Communications' views as of any subsequent date. While Ribbon Communications may elect to update forward-looking statements at some point, Ribbon Communications specifically disclaims any obligation to do so.

International Press
Catherine Berthier
+1 (646) 741-1974
Dennis Watson
US Press
+1 (214) 695 2224
Analyst Relations
Michael Cooper
+1 (708) 383-3387
Investor Relations
Monica Gould
+1 (212) 871-3927