Enabling Microsoft Operator Connect

Microsoft Operator Connect is a next-generation cloud-to-cloud interconnect solution to enable service providers (operators) to provide SIP trunk connectivity to Microsoft Teams deployments. Once deployed, Operator Connect enables Microsoft Teams administrators to acquire, deploy and manage SIP trunks from inside the Teams application. Operator Connect introduces an “apps store” like buying experience inside the Teams Admin Center so that Teams administrators no longer need to call a service provider’s contact center or engage with a systems integrator to acquire and deploy PSTN services. It also simplifies Teams user configuration by replacing text-based PowerShell administration with a friendly graphical user interface.

Accelerating Teams Phone System Adoption

It's easy for businesses to acquire and deploy SIP trunks from the Teams Admin Center.

Operator Connect’s user-friendly acquisition and deployment model requires service providers to adopt Microsoft’s API framework for services like number provisioning, information, exchange, billing, etc. This is in addition to the SIP-based call control Microsoft already uses for its Direct Routing Services. Ribbon SBCs are fully compatible with Operator Connect and Ribbon is already working with Microsoft and many of the service providers deploying Operator Connect-based services. As an example, read our Pure IP case study:

Pure IP Case Study


Built from Experience

A Microsoft Partner Since 2007

Service providers need a technology partner that can assist them with an Operator Connect deployment, helping them navigate a new deployment model, including potential roadblocks. With almost a decade and a half of Microsoft experience, including building solutions to connect and secure Microsoft Office Communicator, Lync, Skype for Business, and Teams, service providers can be sure Ribbon has the domain expertise and technology relationship required to make their Operator Connect deployment a success.


Ribbon SBCs provide the media and session encryption required to secure voice traffic within Microsoft Azure Peering Services (MAPS)

Ribbon SBCs

Operator Connect Ready, Including Scalable Encryption Services



Ribbon’s entire portfolio of SBCs, regardless of size, support Microsoft Operator Connect. In fact, every Ribbon SBC that is certified for Microsoft Direct Routing is also certified for Operator Connect. That’s because Microsoft did not change the call control parameters between Direct Routing and Operator Connect. That means that if a service provider has an existing Ribbon SBC 5000 series, 7000 or SBC SWe, with a recent software revision, it’s extremely likely they are ready to support Operator Connect based services. (Additionally, almost all other current models of Ribbon SBCs are also Microsoft Certified and will support Operator Connect.) Operator Connect is architected to be a highly secure cloud-to-cloud IP peering service, focused on enabling a high volume of encrypted calls across a carrier-grade IP connection. Ribbon’s SBCs are ideally suited for a robust IP peering deployment providing:


  • Incredible scale, while running the encryption services required for Operator Connect
  • Appliance, virtualized software, or public cloud deployment choices
  • Industry-leading high availability architecture

Learn How Pure IP is Using Ribbon SBCs to Secure Operator Connect

The Time to Act is Now

The Time to Act is Now

Businesses Of All Sizes Are Migrating To Microsoft Teams Phone System

  • Teams has over 250 million monthly active users, 80 million active Teams Phone System users
  • Service providers consistently report that Teams integration is a top request based on customer calls to their contact centers
  • Ribbon’s own survey data found that over 50% of all businesses used a Microsoft solution for collaboration during the global pandemic
  • Early adopters will have an advantage

Microsoft Operator Connect Isometric Clock

Expertise… Not Just Boxes

Ribbon Professional Services Staff Are Ready To Deliver A Complete Solution 


Expertise Professional Service Operator Connect

In addition to traditional call control, Microsoft Operator Connect is built on a series of APIs that enable service providers to integrate their OSS/BSS systems with the Teams Admin Center.  Ribbon is aggressively extending its Professional Services team to support these engagements. Ribbon can help providers understand the nuances of Operator Connect connectivity as well as provide expertise to accelerate the deployment process.

The Ribbon Difference

The Ribbon Difference

Ribbon has over a decade of Microsoft experience, creating industry leading solutions to secure and integrate multiple generations of Microsoft solutions into communications networks. Operator Connect adds the next layer of integration, an API framework, that connects across the Microsoft Azure Peering Service (MAPS).

Ribbon secures the call control portion of the network (SIP sessions, media encryption, threat prevention, etc.) and can assist service providers as they implement the APIs required for Operator Connect.

Ribbon delivers better security, better integration and better value than the competition.

  • Proven- Billions of minutes of use across service providers of all sizes to secure and integrate Microsoft solutions.
  • Ready for Today & Tomorrow–Ribbon solutions work in a variety of network architects, from the latest cloud-native virtualized software to traditional hardware.