Microsoft Operator Connect is a next-generation cloud-to-cloud interconnect solution to enable service providers (operators) to provide SIP trunk connectivity to Microsoft Teams deployments. Once deployed, Operator Connect enables Microsoft Teams administrators to acquire, deploy and manage SIP trunks from inside the Teams application. Ribbon is providing innovative solutions to service providers to simplify Operator Connect integration, accelerate time to market, and deliver digital workflows that meet the expectations of modern customers.

Operator Connect introduces an “apps store” like buying experience inside the Teams Admin Center so that Teams administrators no longer need to call a service provider’s contact center or engage with a systems integrator to acquire and deploy PSTN services. It also simplifies Teams user configuration by replacing text-based PowerShell administration with a friendly graphical user interface. That's a dramatic change in the customer acquisition and service deployment model that needs to be rapidly addressed by service providers, if they want to stay competitive. 

Microsoft Operator Connect Webinar

Join Cavell Group and Ribbon Communications on May 5th as we discuss Operator Connect’s enormous potential, the challenges providers face operationalizing it, and new options to accelerate deployment and customer adoption.

Accelerating Teams Phone System Adoption

Ribbon solutions make it easier for businesses to acquire and deploy SIP trunks from the Teams Admin Center.

Operator Connect’s user-friendly acquisition and deployment model typically requires service providers to fully adopt Microsoft’s API framework for services like number provisioning, information, exchange, billing, etc. This is in addition to the SIP-based call control Microsoft already uses for its Direct Routing Services. Ribbon offers innovative solutions to reduce the complexity and time required to deliver Operator Connect services. Ribbon is actively engaged with Microsoft and many of the service providers deploying Operator Connect-based services. As an example, read our Pure IP case study:

Pure IP Case Study


Built from Experience

A Microsoft Partner Since 2007

Service providers need a technology partner that has experience building Tier 1 networks. Ribbon solutions are built with carrier-class elements that have been proven in the world's largest service provider networks. Our professional services teams understand Microsoft's requirements and can assist with Operator Connect deployments, helping navigate new services, including potential roadblocks. With almost a decade and a half of Microsoft experience, including building solutions to connect and secure Microsoft Office Communicator, Lync, Skype for Business, and Teams, service providers can be sure Ribbon has the domain expertise and technology relationship required to make their Operator Connect deployment a success.


Ribbon SBCs provide the media and session encryption required to secure voice traffic within Microsoft Azure Peering Services (MAPS)

Ribbon SBCs

Operator Connect Ready, Including Scalable Encryption Services



Ribbon’s entire portfolio of SBCs, regardless of size, support Microsoft Operator Connect. In fact, every Ribbon SBC that is certified for Microsoft Direct Routing is also certified for Operator Connect. That’s because Microsoft did not change the call control parameters between Direct Routing and Operator Connect. That means that if a service provider has an existing Ribbon SBC 5000 series, 7000 or SBC SWe, with a recent software revision, it’s extremely likely they are ready to support Operator Connect based services. (Additionally, almost all other current models of Ribbon SBCs are also Microsoft Certified and will support Operator Connect.) Operator Connect is architected to be a highly secure cloud-to-cloud IP peering service, focused on enabling a high volume of encrypted calls across a carrier-grade IP connection. Ribbon’s SBCs are ideally suited for a robust IP peering deployment providing:


  • Incredible scale, while running the encryption services required for Operator Connect
  • Appliance, virtualized software, or public cloud deployment choices
  • Industry-leading high availability architecture

Learn How Pure IP is Using Ribbon SBCs to Secure Operator Connect

The Time to Act is Now

The Time to Act is Now

Businesses Of All Sizes Are Migrating To Microsoft Teams Phone System

  • Teams has over 270 million monthly active users, with over 80 million active Teams Phone System users
  • Service providers consistently report that Teams integration is a top request based on customer calls to their contact centers
  • Ribbon’s own survey data found that over 50% of all businesses used a Microsoft solution for collaboration during the global pandemic
  • Early adopters will have an advantage

Ribbon Connect Teams

Microsoft Teams Direct Routing Dummies Guide

Use Teams as your office phone system | Learn about Microsoft Direct Routing | Pick the right Session Border Controller (SBC)

Expertise… Not Just Boxes

Ribbon Professional Services Staff Are Ready To Deliver A Complete Solution 


Expertise Professional Service Operator Connect

In addition to traditional call control, Microsoft Operator Connect is built on a series of APIs that enable service providers to integrate their OSS/BSS systems with the Teams Admin Center.  Ribbon is aggressively extending its Professional Services team to support these engagements. Ribbon can help providers understand the nuances of Operator Connect connectivity as well as provide expertise to accelerate the deployment process.

The Ribbon Difference

The Ribbon Difference

Ribbon is Ready

Only Ribbon has decades of experience deploying the largest carrier networks and over a decade of Microsoft experience. Ribbon Connect leverages Microsoft’s Operator Connect Accelerator to deliver the telecom buying and deployment experience service providers need to be competitive in a digital–first world.

The combination of carrier-grade products, Microsoft expertise and a professional services team with decades of carrier experience makes Ribbon Connect for Operator Connect the right choice to expand your business services.

Ribbon Difference