For centuries securing financial resources meant thick concrete, heavy steel, and armed guards. Today, financial institutions are far more concerned about cyber criminals that can't be seen. It's no surprise that institutions have embraced Ribbon's focus on securing their business communications, including contact centers. Ribbon solutions provide end-to-end communications security, whether those services are hosted locally, in a private cloud, or in the public cloud. Ribbon encrypts conversations, mitigates denial of service attacks, and secures the wider network from bad actors looking for new avenues into the wider data network. Ribbon Analytics provides comprehensive reporting to spot issues and take actions to thwart additional attacks. Finally, Ribbon Voice Threat Prevention helps end nuisance calling and helps to assure the organization's outbound calls don't get accidentally treated as SPAM.

Many institutions are aggressively moving to cloud-based unified communications and contact centers. Ribbon is certified with Microsoft Teams, Zoom Phone, Ring Central and has deployments with dozens of additional cloud providers. We have deployments with leading contact center vendors such as Genesys, NICE CxOne, Talkdesk, Five9 and more. Ribbon is uniquely qualified to deliver an enterprise-wide architecture that's vendor-agnostic, making it easier to migrate over time, without being tied to a single vendor. Ribbon security elements and centralized routing solutions do the heavy lifting in the contact centers for more than half of the top ten banks in the USA and dozens of similar size institutions worldwide. 

However, security is just one aspect of Ribbon's solutions. Ribbon provides unified communications and enterprise-wide PBX services to hundreds of thousands of financial services employees across the globe. From retail banking to trading systems to SIP trunking consolidation, to contact center connectivity, Ribbon's Application Server solutions are at the heart of some of the world's leading institutions and run some of the largest trading networks on earth.

Proven Solutions

Ribbon's carrier heritage provides geo-redundant scalable communication systems that can be deployed as a unified instance, across the globe. Leading financial institutions already count on Ribbon to enable:

  • Enterprise-wide communications architectures
  • Cloud migrations for UC and contact center
  • Mitigating denial of service attacks in contact centers
  • Preventing eavesdropping and unauthorized network access 
  • Unified communications and PBX services
  • SIP trunking services
  • WebRTC services

Enterprise UC Migration

Use Microsoft Teams as the Phone System

Ribbon provides communications security, threat prevention tools, and integrations services that are certified for Direct Routing for Microsoft Teams. Ribbon solutions are widely deployed in the largest financial institutions globally, enabling them to migrate their communications to Microsoft Phone System, so their employees can securely connect and communicate from anywhere. 

Ribbon has solutions for a single location or for institutions with thousands of branch offices, across the globe. Choose solutions that leverage traditional hardware with analog and digital ports to support legacy devices or the latest cloud-native software that scales instantly in Azure, AWS or Google Cloud. Ribbon SBCs also offer solutions for local survivability (Direct routing SBA) in case the Microsoft 365 cloud is unavailable.

Beyond robust security, Ribbon offers solutions for nuisance call (Robocall) mitigation and robust analytics solutions that can correlate Teams data with telecom service data to give administrators a complete view of the customer experience. Of course, Ribbon offers a common management platform so regardless of the size or location of the Ribbon solution, it can be centrally managed, upgraded, etc. 

Ribbon SBCs and security services are your line of defense against attacks on your communications services such as Denial of Service and toll fraud. Key capabilities include:

  • Topology hiding (Back-to-back user agent)
  • DoS and DDoS policers
  • TLS/SRTP Encryption
  • Malformed packet protection
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Read our Transition to Teams Whitepaper

Insightful Analytics for Your Network

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Effectively Monitor and Proactively Respond to Threats

The Ribbon Analytics platform empowers enterprises and organizations to effectively monitor and respond to cyberattacks, fraud, and network operational issues. It’s a virtualized solution that quickly and easily integrates with new and existing real-time communications investments. Ribbon Protect, a component of the Ribbon Analytics platform, receives information from various network elements – such as Ribbon SBCs, cloud communication services, and other network devices - and analyzes them for various communications-related security breaches and quality of service issues.

The Ribbon Analytics portfolio provides an end-to-end network view, including call flows and service quality issues. It can use quantitative communications network information to make automated security enforcement decisions, helping protect the network, even when no one is watching. Using Ribbon Protect, these decisions can be pushed to any “enforcer” anywhere in the network

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Focus on Security

Ribbon secures communications for institutions and their employees, whether on-premises or remote. Ribbon solutions simplify network elements, enable new services and reduce expense from legacy voice-only networks 

  • Ribbon SBCs protect the UC network, at wire speed throughput, from devastating DoS attacks, as-well-as maintain full session capacity while running multiple services. 
  • Ribbon SBCs performance capacity remains unaffected by heavy encryption or transcoding loads while thwarting network attacks.
  • Ribbon virtualized solutions deliver advanced functionality and high-end SIP services to small, medium and large institutions anywhere in the world – at a better value point.