Beacon Telecom Chooses Ribbon's EdgeMarc Intelligent Edge

Beacon Telecom, a leading provider of Unified Communications Solutions in New England, faced the challenge of adapting to the rapid shift from premises-based PBXs to cloud-based solutions. To maintain their high standard of customer care, Beacon Telecom chose Ribbon's EdgeMarc Intelligent Edge as their platform of choice. This solution provided the security, ease of use, and rich functionality needed to monitor customer sites and quickly remediate problems. By integrating the EdgeView Service Control Center (SCC) into their infrastructure, Beacon Telecom could identify and resolve network issues remotely, ensuring uninterrupted service quality. This deployment has allowed Beacon Telecom to deliver exemplary customer experiences, even as they transitioned to cloud-based deployments