DFT Communications Testimonal - Ribbon C15, Call History Server and SBC

Rob Sharino Jr., Vice President of Network Operations, discusses the 126-year legacy of their independent telecom company, which has evolved with cutting-edge solutions including broadband, wireless, fiber to the premises, DSL, and hosted voice over IP. The company, still family-owned, has transformed its network over time, consolidating multiple switching platforms to enhance efficiency and reduce power consumption, with significant strides in switching technologies like the C15.

Rob highlights the successful implementation of Ribbon's solutions, such as the Ribbon SBCs and Call History Server, which have significantly streamlined troubleshooting, improved customer service, and allowed the company to scale its hosted voice services. The integration of their TDM network into SIP and the migration to a unified platform with Ribbon's support has led to a more focused team and better customer satisfaction.

The company’s collaboration with Ribbon and the support of their sales and engineering teams has played a crucial role in simplifying operations, improving training, and minimizing issues. The partnership has enabled the company to provide more reliable and scalable services to its customers.