Independent Carriers (Hancock Telephone & MGW Communications) Testimonial

Rob Reider, Vice President of Hancock Telephone, and Craig Smith, President of MGW Communications, share insights into their family-owned telecom company, which has been serving customers since 1898. Operating along the New York-Pennsylvania border and in western Virginia, the company provides voice, video, and data services to businesses, including over 800 businesses connected via fiber.

Rob and Craig discuss their transition from traditional phone systems to IP-based solutions, with a focus on moving large business clients to IP phones and hosted services using the C15 platform. They highlight the seamless migration from the DMS 10 system to the C15, which resulted in significant cost savings and simplified customer service operations. MGW Communications also provides telecom solutions to colleges and hospitals, further demonstrating their versatility in serving various industries.

This video showcases how MGW Communications and Hancock Telephone continue to innovate and deliver reliable, customer-focused telecom services.