Next Generation Intelligent Edge devices can be provisioned without the need for a costly experienced professional to be present. Zero Touch Provisioning automatically pulls configuration information from a central location when the device is connected to the wide area network (WAN). This reduces the time and cost needed for a device to be put into production.

Ribbon EdgeView Service Control Center is used to remotely configure and monitor. Call information is taken at ten second intervals and Mean Opinion Scores provided for both the local area network and WAN, helping to target where quality issues may be emanating from. Thresholds can be set to trigger alerts for proactive notification of quality issues.

Action can be taken remotely to resolve identified issues. Drill down into the details of SIP call ladder diagrams to investigate the source of issues and remotely modify configurations to correct them. There is no need to deploy service professionals to remote locations. Solving issues proactively, quickly and inexpensively increases customer satisfaction.