Ribbon Analytics “Mobile Operations” applications provide you with a comprehensive network view across multiple dimensions, including network element, cell, and device. This solution helps network planning and engineering teams to understand network trends and troubleshoot network issues.
Enabled from the big-data Ribbon Protect platform, the “Mobile Operations” applications provide you with detailed views of cell usage and congestion levels, devices, APNs, DNS servers, as well as information about roaming subscribers, e.g., identifying which operator networks the subscriber traversed. The Ribbon Analytics “Mobile Operations” applications include:
- CUSTOMER CARE-DATA USAGE - provides carriers with detailed subscriber data usage information to help address data usage bill shock and improve customer care.
- CUSTOMER EXPERIENCE ANALYTICS- inspects each flow data for each subscriber in the network to provide the most accurate analysis of speed, latency, packet error rate, and failures. The Customer Experience applications (Network Usage, Network Performance and VoLTE/RCS) provide detailed information on every subscriber with context/session and sub-context updates. Subscriber information is captured continuously, stored historically and can be reported with various filters depending on care agent capabilities. Customer care agents can see the historical trends and real-time sessions of every customer along with the user location (cell, network element etc.,), device, or service category (e.g. Voice, RCS, progressive Video, Audio etc.,) and the quality associated with those dimensions.
- OPERATIONS ANALYTICS - represents an evolution of Service Assurance and Service Quality Management (SQM) by providing synchronized, end-to-end analysis of the networks performance & the delivered mobile web and application service quality. The Operations Analytics applications (Network Usage, Network Performance, VoLTE/RCS and Most Probable Cause ) deliver the most relevant, intelligent and actionable analytics (KPIs/KQIs) and Visualization (Reports/Alerts) distilled from the subscriber, service and network information.
- DATA ABUSE ANALYTICS (Tethering, P2P, Heavy Users) - provides carrier network planning, engineering and operations teams with analytics on subscribers who may be abusing the network or violating their terms of service by means of device tethering, peer-to-peer application usage or overall heavy data abuse.