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COVID-19 Resources for Contact Centers A curated list of credible sources to help you stay informed.
06/17/2020
Contact Center Pipeline
Video, E-Mail or In Person: Match Communication Method to Your Message
06/15/2020
SHRM
LIVING ON THE EDGE: THE NEW REAL-TIME COMMUNICATIONS SECURITY RISKS (By Patrick Joggerst)
06/09/2020
Cloud Tweaks
Can we really all work from home ‘forever’? (By Patrick Joggerst)
06/09/2020
The Evolving Enterprise
Test and Measurement: NI acquires data analytics company for $365 million
06/05/2020
RCR Wireless
The Looming Zoom vs. Teams UcaaS Phone Battle
06/04/2020
No Jitter
Getting Through the COVID-19 Global Health Crisis: Better Together (By Patrick Joggerst)
06/01/2020
The Fast Mode
When The Economy Comes Back, Let's Evolve The Internet For Good (By Bita Milanian)
06/01/2020
Forbes.com
As Organizations Become Aware of Security Vulnerabilities in Cloud-Based Collaboration Applications, It’s Time to Act (By Dan Teichman)
05/29/2020
Security Magazine